Government Programs Support Specialist II - 743 - Work From Home

HCSC Group; Chicago (IL); Hybrid; USD 31,000 - 53,000; Full time

Job summary

HCSC Group is seeking a field-based health outreach professional to support member and community partner initiatives in the Northwest & South Chicagoland area. The role includes coordinating member needs, scheduling care manager appointments, and assisting clinicians in care management activities.

Ideal candidates have a background in health or social services, with strong communication skills and knowledge of medical terminology.

Qualifications

• Bachelor degree or equivalent health/social experience required.
• Knowledge of medical terminology.
• Experience coordinating member needs and providing assistance to members.

Responsibilities

• Contact members and community partners to support healthcare initiatives.
• Assist in scheduling care manager and member appointments.
• Support clinicians in health care management activities and with member outreach.
• Assist in designing community health outreach programs.

Skills

Customer service

Verbal and written communication

Medical terminology

Coaching (motivational interviewing)

Education

Bachelor Degree

1 year college + 3 years health/social experience

4 years health/social experience

Tools

Microsoft Office

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Profile Summary This position is responsible for contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments. This position is also responsible for performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations. The position responds to inquiries from members and supports the clinicians in the physical and behavioral health care management department with their provider and member activities. This position is also responsible for supporting relationships with community partners, working with community-based organizations, and contributing to the design of community health outreach programs. This position may require field-based work commensurate with initiatives, health campaigns and departmental function. This position may also be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.

Additional Job Description

JOB REQUIREMENTS:

• Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience,


• Knowledge of medical terminology


• Experience coordinating member related needs, providing assistance to members, and analyzing member needs


• PC proficiency including Microsoft Office applications


• Customer service skills


• Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical and BH issues

PREFERRED JOB REQUIREMENTS:

• Community Engagement


• Supporting Populations with health-related social needs

Field-based care in the Northwest & South Chicagoland area.

This is a Union role.

Sponsorship is not available.

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Compensation: $22.75 - $38.14

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.