Reimbursement Customer Advocat

HCSC Group; Springfield, Northern (IL, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Springfield, IL is seeking a Reimbursement Customer Advocate to handle inbound inquiries and document case information. You will research cases for potential third party involvement and review claims for payment related to accidents, spending about 90% of your time on the phone to support customers.

The role requires a High School Diploma or GED and 2 years of customer service experience, plus strong analytical and organizational skills.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience.
• Strong analytical and organizational skills.
• Clear and concise verbal and written communication.

Responsibilities

• Answer customer calls and document case information.
• Review and process claims for payment relating to accidents.
• Spend approximately 90% of the scheduled time on the phone as needed.
• Document and distribute voicemail messages and correspondence to the appropriate area.

Skills

Customer service

Communication skills

Analytical skills

Organizational skills

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Lotus Notes

Job description

## Reimbursement Customer AdvocatApplyremote type: Remotelocations: IL - Springfieldtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 3, 2026 (6 days left to apply)job requisition id: R0052499At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### This Position Is Responsible For Answering Customer Calls. Researching Cases For Potential Third Party Involvement. Documenting Information On Appropriate Recovery System. Reviewing And Distributing Voicemail Messages And Correspondence To The Appropriate Area; Preparing Form Letters. Reviewing Claims For Payment Relating To An Accident. Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need. Referral Preference Given To Applicants Able To Take And Meet Testing Criteria.### JOB REQUIREMENTS: \\* High School Diploma or GED. \\* 2 years Customer Service experience. \\* Analytical skills and organizational skills. \\* Decision making skills. \\* Clear and concise verbal and written communication skills. \\* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: \\* Referral preference given to applicants able to take and meet testing criteria. \\* PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.\\* Ability to multi-task### **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.# # **Base Pay Range**$17.75 - $28.39