Customer Advocate I

HCSC; Helena (MT); Hybrid; USD 23,000 - 39,000; Full time

Job summary

Health Care Service Corporation (HCSC) operates a call center role in Helena, MT, assisting members and physicians by phone and written inquiries with prompt, accurate responses. The role involves extensive research and about 85% phone time, under supervision and with weekday hours in MST.

The position starts onsite in Helena, MT, with a training period of seven weeks, after which you may work from home with periodic in-office training as needed. Sponsorship is not available.

Qualifications

• HS diploma or GED required.
• 6 months customer service experience or 6 months office environment experience.
• Data entry/typing experience required.
• Strong interpersonal, verbal, and written communication skills.
• Analytical and organizational skills with independent decision making.
• Ability to spend ~90% on the phone and sit for long periods with breaks.

Responsibilities

• Answering phones in a call center and assisting members and physicians.
• Responding to telephone and written inquiries promptly and accurately.
• Conducting research as part of inquiries.

Skills

6 months customer service experience

Data entry

Interpersonal communication

Verbal communication

Written communication

Analytical skills

Organizational skills

Office environment experience

Education

High school diploma or GED

Job description

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.

• 6 months customer service experience OR 6 months experience in an office environment.

• Data entry and/or typing experience.

• Interpersonal, verbal and written communication skills.

• Analytical and organizational skills and independent decision making skills.

• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.

• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.

• Knowledge of medical terminology and anatomy.

• Proven ability to learn quickly and adapt to change.

• Referral preference given to applicants able to take and meet testing criteria.

This role will start onsite in our Helena, MT office. After 7 weeks of training, the role will be work from home with periodic in office training or meetings according to business needs. The work schedule will fall within Monday-Friday, 8:30 am-5:00 pm MST.

Sponsorship is not available.

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,

Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association

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