Provider Relations Representative

Health Care Service Corp.; Chicago (IL); Hybrid; USD 63,000 - 114,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Job summary

Health Care Service Corp. in Chicago seeks a credentialing specialist to manage contracting, credentialing, and maintenance of provider data across lines of business.

You will build relations with the provider community, promote data integrity, and lead specialized operational tasks. Includes training providers and participating in internal meetings to drive program success.

Qualifications

• Bachelor's degree and 3 years in managed care or 5 years in managed care env.
• Direct provider communication experience required.
• Knowledge of contracts, applications, and products.
• Understanding of provider reimbursement methods and claims processing systems.

Responsibilities

• Contracting, credentialing, and maintenance of provider data across lines of business.
• Build relations with provider community; promote data integrity initiatives.
• Lead specialized operational and customer support duties with independence.
• Participate in internal provider meetings and training for providers.

Skills

Interpersonal skills

Analytical skills

Presentation skills

Communication skills

Provider communication

Data integrity

Travel willingness

Excel proficiency

Word, PowerPoint

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

CRM or provider management systems

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for the contracting, credentialing, and maintenance of professional provider data to support marketing, membership and network contracting across all lines of business; building relations with the provider community is an important part of this role. Responsibilities include promoting high-quality initiatives to support data integrity; accepting ownership and leading highly specialized operational and customer support duties that require independent initiative. This role includes participating in internal provider meetings and work groups, researching problems related to provider credentialing, data and network participation. Incumbent also provides training and education to all Blue Cross contracted providers including, but not limited to hospitals, physicians, free-standing surgery centers, free standing substance abuse facilities, free standing psych facilities, VA hospitals, and all other allied professional providers.

NOTE: This role is HYBRID/FLEX and requires in-office visibility three days per week, working from home the other two days. Relocation is not available; sponsorship will not be extended either now or in the future.

Required Job Qualifications

• Bachelor's degree and 3 years of work experience in managed care, OR a minimum of 5 years' work experience in a managed care environment.
• Minimum of 2 years of health care administration experience in clinical and financial settings, with direct provider communication experience.
• Effective interpersonal, analytical, presentation and communication skills.
• Knowledge of the health care industry.
• Ability and willingness to travel within assigned areas for responsibility, including overnight stays.
• Knowledge of contracts, applications, and products.
• Understanding of provider reimbursement methods.
• Working knowledge of claims processing systems.
• Effective organizational and planning skills.
• Analytical skills.
• Ability to take initiative and work independently.
• Demonstrated ability to meet deadlines and work well under pressure.
• Clear and concise interpersonal, verbal and written communication skills.
• Collaboration skills resulting in business/process improvements/changes.
• PC experience and skills to include Word, Excel, PowerPoint, etc.
• Facilitation, presentation and analytical skills.

Preferred Job Qualifications

• Experience analyzing provider performance, utilization, or operational metrics and translating findings into actionable recommendations for providers and internal stakeholders.
• Experience supporting provider network initiatives, including provider onboarding, network expansion, value-based programs, or provider engagement strategies.
• Demonstrated success managing complex, multi-department issue resolution efforts requiring coordination across operations, claims, network management, and other business areas.
• Experience working with provider-facing reporting tools, dashboards, and data analysis to identify trends, monitor performance, and support decision-making.
• Knowledge of physician practice operations, revenue cycle management, or healthcare office workflows, including an understanding of operational challenges impacting provider performance and satisfaction.
• Advanced level of Excel fluency (i.e. pivot tables, data validation, handling large data sets)
• Strong familiarity with claims, billing, and coding basics (CPT, ICD-10 helpful)
• CRM or provider management systems knowledge
• Affiliation with IAMHP (Illinois Association of Medicaid Health Plans)
• Experience working with government agencies, legislative and advocacy groups

NOTE: This role is HYBRID/FLEX and requires in-office visibility three days per week, working from home the other two days. Relocation is not available; sponsorship will not be extended either now or in the future.

Pay Transparency Statement

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience.

This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

Base Pay Range $63,300.00 - $114,300.00. Exact compensation may vary based on skills, experience, and location.

Company Overview

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.

Accommodations

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.

All applications, including resumes, must be submitted through HCSC's Career website on-line application process.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.