TRS Account Manager

HCSC; El Paso (TX); Remote; USD 66,000 - 100,000; Full time

Job summary

Health Care Service Corporation is seeking a professional to provide on-site or territorial support for assigned accounts, focusing on retaining members, delivering services, and expanding the account. Travel is required up to 50% within the territory, and the role includes planning training and enrollment sessions for clients.

Responsibilities include reporting activities, maintaining databases, and ensuring client satisfaction through effective issue resolution.

Qualifications

• Bachelor degree and 2 years in marketing, sales, or healthcare product experience handling independent work OR 6 years of experience in Healthcare operations handling independent work.
• Possess current state general agent insurance license or obtain state general agent insurance license within 90 days of starting in the role.
• Organization/project implementation skills.
• Verbal and written communications skills to work with customer representatives, customers, brokers and across internal departments.
• Knowledge of health insurance products and the industry.
• PC proficiency to include Word, Excel and PowerPoint.
• Analytical skills including developing and analyzing reports.
• Ability and willingness to travel, including overnight stays as needed.

Responsibilities

• Provide on-site or territorial support for an assigned account and work to retain membership, deliver services, and grow the account.
• Fulfill ongoing service strategy and ensure client satisfaction, including issue resolution.
• Plan and implement health care related activities for clients, including training and enrollment sessions.
• Report on activities by maintaining the database and generating reports; travel up to 50% of the time.

Skills

Communication

Analytical skills

Organization/implementation

Healthcare product knowledge

Customer service

Education

Bachelor degree

Tools

Salesforce

Excel

Word

PowerPoint

Job description

Remote

TX - Austin

TX - El Paso

TX - San Antonio

Full time

R0055918

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for on-site or territorial support of an assigned account. Responsible for retaining membership, providing services, and growing the account. Responsible for fulfilling ongoing service strategy and ensuring client satisfaction including issue resolution. Responsible for planning and implementing health care related activities for client including training and enrollment sessions. Report on activities by maintaining database and may develop and analyze reports. This roles requires 50% of travel within assigned territory.

Required Job Qualifications

• Bachelor degree and 2 years in marketing, sales, or healthcare product experience handling independent work OR 6 years of experience in Healthcare operations handling independent work.
• Possess current state general agent insurance license or obtain state general agent insurance license within 90 days of starting in the role.
• Organization/project implementation skills.
• Verbal and written communications skills to work with customer representatives, customers, brokers and across internal departments.
• Knowledge of health insurance products and the industry.
• PC proficiency to include Word, Excel and PowerPoint.
• Analytical skills including developing and analyzing reports.
• Ability and willingness to travel, including overnight stays as needed.

Preferred Job Qualifications

• Bachelor degree.
• Experience servicing accounts and working with brokers.
• Knowledge of salesforce.com or applicable sales database.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

This position may be performed remotely from anywhere within the continental United States, exluding California, New York, Alaska, and Hawaii .

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$66,400.00 - $99,600.00

Exact compensation may vary based on skills, experience, and location.

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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

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Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association

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