Customer Advocate Specialist

Carrington Holding Company; United States; On-site; USD 22,041 - 35,817; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match (50% of the

Training programs

Employee referral bonuses

Educational Reimbursement

Job summary

Carrington Mortgage Holdings is seeking a Mortgage Customer Advocate Specialist to provide general office administrative support to the legal department and to track and organize customer complaints. The role supports compliance with state and federal laws, with a target pay of $22.00-$26.00 per hour.

Hours are 7:30 am - 4:00 pm PST. Responsibilities include maintaining customer advocacy files, updating complaint tracking, handling documents, and assisting with audits.

Qualifications

• High School Diploma or equivalent work experience.
• 1–3 years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company.

Responsibilities

• Create, maintain, file, and retrieve Customer Advocacy Department files.
• Maintain and update customer complaint file tracking system.
• Retrieve scanned documents from the department’s document management system and import historical documents into the system as necessary; ensure data is accurate for reporting purposes.
• Maintain all internal/external email inboxes as needed.
• Assist with exception reporting as needed.
• Assist the department, including preparing outgoing responses, as needed.
• Review Advocate scanned mail and determine handling.
• Maintain accurate and complete records for documentation.
• Participate in and respond to internal and external routine audits as needed.
• Provide general administrative support and other duties as needed.

Skills

Administrative experience

Document management

Email handling

Education

High School Diploma or equivalent

Tools

Document management system

Job description

The Mortgage Customer Advocate Specialist will be responsible for providing general office administrative and support tasks to the legal department to ensure proper tracking and organization of customer complaints and issues. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position $22.00 - $26.00 an hour.

What you'll do

Create, maintain, file, and retrieve Customer Advocacy Department files.

Maintain and update customer complaint file tracking system.

• Retrieve scanned documents from the department’s document management system and import historical documents into the system as necessary; ensure data is accurate for reporting purposes.

Maintain all internal/external email inboxes as needed.

• Assist with exception reporting as needed.

Assist the department, including preparing outgoing responses, as needed.

Responsible for reviewing all Advocate scanned mail and determining handling.

Maintain accurate and complete records for documentation.

Participate in and respond to internal and external routine audits as needed.

Provide general administrative support and other duties as needed.

What you'll need

High School Diploma or equivalent work experience.

One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required.

Hours are 7:30 am - 4:00 pm PST

Our Company

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:www.carringtonhc.com .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
• Locations 500 N State College Blvd, Orange, CA, 92868, US (Remote)