Customer Advocate - Enrollment & Solution Specialist

American Electric Power; Columbus (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

American Electric Power in Columbus, OH is hiring for a Call Center Customer Service Representative to handle inbound calls from residential customers about sales and care inquiries. You will coordinate with Billing, Contract Management, Finance and Sales to resolve issues by phone and help customers with online payments, enrollments and account maintenance.

We seek candidates with at least 2 years in customer service, strong problem-solving, and solid knowledge of Microsoft Office and

Qualifications

• High-school diploma required.
• 2+ years of customer service experience preferred.
• Advanced Microsoft Office knowledge.
• Technical understanding of information systems.
• Energy background preferred.

Responsibilities

• Handle inbound calls from residential customers regarding sales and general care inquiries.
• Serve as liaison between Billing, Contract Management, Finance and Sales by phone.
• Facilitate online payments, enrollments and account maintenance.
• Meet/exceed KPI expectations for customer support.
• Provide feedback to leadership on customer-facing projects.

Skills

Customer service

Microsoft Office

Info systems

Analytical skills

Energy background

Education

High-school diploma

Job description

American Electric Power in Columbus, OH is hiring for a Call Center Customer Service Representative to handle inbound calls from residential customers about sales and care inquiries. You will coordinate with Billing, Contract Management, Finance and Sales to resolve issues by phone and help customers with online payments, enrollments and account maintenance.

We seek candidates with at least 2 years in customer service, strong problem-solving, and solid knowledge of Microsoft Office and