Customer Advocate at Speedy Cash

Speedy Cash; Mission Hills (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Professional development assistance

Vision insurance

Job summary

Speedy Cash in Mission Hills, CA is seeking a full-time customer service associate to support clients via calls and emails, addressing inquiries, concerns, and requests, and promoting products. You will maintain accurate records and collaborate with teams to resolve issues in a fast-paced environment.

The role requires bilingual English/Spanish communication, strong data entry accuracy, and the ability to upsell while delivering exceptional service.

Qualifications

• Fluent in English and Spanish with strong communication skills.
• Proven experience in customer service or sales.
• Strong data entry skills with high accuracy.

Responsibilities

• Provide exceptional customer service and support to clients.
• Handle inbound and outbound calls to assist customers with inquiries, concerns, and requests.
• Conduct data entry and maintain accurate customer records.
• Upsell products and services to maximize sales opportunities.
• Communicate effectively with customers in English and Spanish.
• Analyze customer needs and provide appropriate solutions.
• Collaborate with cross-functional teams to resolve customer issues promptly.

Skills

Bilingual English/Spanish

Customer service experience

Data entry accuracy

Outbound calling

Problem solving

Job description

Responsibilities

• Provide exceptional customer service and support to clients
• Handle inbound and outbound calls to assist customers with inquiries, concerns, and requests
• Conduct data entry and maintain accurate customer records
• Upsell products and services to maximize sales opportunities
• Communicate effectively with customers in English and Spanish
• Analyze customer needs and provide appropriate solutions
• Collaborate with cross-functional teams to resolve customer issues promptly

Requirements

• Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages
• Proven experience in a customer service or sales role
• Strong data entry skills with high accuracy and attention to detail
• Ability to analyze customer information and provide personalized solutions
• Comfortable making outbound calls to engage customers and promote products/services
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent problem-solving skills and ability to handle difficult customer situations with professionalism

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

We offer competitive compensation, comprehensive benefits, and opportunities for career growth.

Job Information

Job Type: Full-time

Pay: $19.99 - $20.00 per hour

Work Location: In person

Location: Mission Hills, CA, US