Customer Service Representative - Bilingual (English/Spanish)

Apoyo Financiero Inc.; Fresno (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

401(K) Retirement plan

Generous PTO

Paid holidays

Paid bereavement days

Career growth opportunities

Employee Referral Bonus

Job summary

Apoyo Financiero Inc. in Fresno, CA seeks customer service team players for training and growth in the lending industry. This non-remote, in-branch role emphasizes helping clients understand financial products and resolve questions.

You will meet company sales goals, customize solutions, and handle inquiries with strong phone presence. Minimum 1 year of customer service experience is preferred; high school diploma or college preferred.

Qualifications

• Experience in sales and customer service preferred, especially in financial services.
• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Strong phone presence and ability to handle multiple calls daily.
• Typing速度 40 wpm minimum and accurate data entry.

Responsibilities

• Meet the company sales goals by making our company known and generating prospects in branch influence.
• Customize financial solutions that meet clients' needs and goals.
• Apply all available collection procedures and payment options to minimize delinquency and losses.
• Resolve customer grievances with a service-oriented approach.
• Support a high-volume of calls and maintain accuracy in data entry and records.
• Show willingness to learn and grow within credit-related services.
• Work non-exempt with two days off per week, including Sundays.

Skills

Customer service

Phone skills

Typing speed 40 wpm

Self-motivated

Education

High School diploma or College preferred

Job description

Job Category

Customer Service

Overview

Description

Apoyo Financiero Inc. is a fast-paced and rapid-growth Loan company serving under-banked communities. We have helped over 40,000 clients and funded over $400 million dollars in loans. We operate in 3 States, our goal is to improve the lives of our clients, employees and communities we serve. We help improve the lives of our clients by providing access to credit which allows them a pathway to the formal financial economy. Our work has a positive social impact in the communities we serve.

THE OPPORTUNITY

We are seeking success driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable and we’ll give you all of the training required to know what to do. We work hard but have fun, so if you're resilient, a self-starter and able to build rapport, we'd love to hear from you.

This is not a remote offer position.

Your role

• Meet the company sales goals by making our company known, sell our products and get prospects in influence of the Branch.
• Customize financial solutions that meet clients needs and financial goals.
• Appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses.
• Experience in sales and collections preferred. Minimum 1 year of customer service experience, (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer grievances.
• Strong phone presence and experience dialing multiple calls per day
• Numeric data skills and accuracy with computer (typing speed 40 wpm minimum).
• Self-motivated and a strong desire for professional growth
• Open to receive constant feedback and willing to become an expert on credit business.
• High School diploma or College preferred.

BENEFITS

• The base hourly rate for this position is $18.00 - $19.00.
• The hourly range is specific to the location of this job posting, and according to education level and experience level.
• Medical benefits.
• 401(K) Retirement plan.
• Generous PTO
• paid holidays
• paid bereavement days for direct family members
• An inspiring career path that will benefit you, your family and your community.
• Growth and training career opportunities into leadership roles.
• $350 Employee Referral Bonus

POSITION

• Non Exempt Positions.
• Two days off per week including Sundays.
• This is not a remote position offer

We are an Equal Opportunity Employer

Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services.

We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: No more than 40 per week