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Customer Advocate and Technical Product Expert

BioHorizons

Birmingham (AL)

On-site

USD 30,000 - 40,000

Full time

10 days ago

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Job summary

An established industry player is seeking a Customer Advocate and Technical Product Expert to enhance customer experience and support. This role involves processing orders, providing technical assistance, and ensuring high-quality service for a diverse product line. Candidates should possess strong communication skills and a background in customer care, with a preference for those with dental experience. Join a dynamic team dedicated to customer satisfaction and operational excellence, where your contributions will directly impact the success of the organization and its clients. This is an exciting opportunity to grow in a supportive environment.

Qualifications

2+ years of experience in Customer Care or related fields.
Excellent communication and interpersonal skills are required.

Responsibilities

Process orders and provide technical assistance to customers.
Handle customer complaints and ensure timely shipment of products.

Skills

Customer Care

Technical Assistance

Communication Skills

Computer Skills

Education

High School Diploma

Bachelor's Degree

Customer Advocate and Technical Product Expert

Join to apply for the Customer Advocate and Technical Product Expert role at BioHorizons

Customer Advocate and Technical Product Expert

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Join to apply for the Customer Advocate and Technical Product Expert role at BioHorizons

The Customer Advocate and Technical Product Expert will serve as the focal point for order taking and processing ensuring internal and external customers receive prompt, courteous, and quality service. The Customer Advocate and Technical Product Expert should have and maintain a working knowledge and technical expertise of our product line, as well as, any new changes/revisions to our product line. Correct and timely execution of responsibilities is required.

Essentials Duties And Responsibilities

Functions as primary order processor and order intake person via multiple channels of order receipt which include the phone, e-mail, BioHorizons online store, VSR orders from sales team, EDI and fax. This requires a comprehensive knowledge and understanding of all products and how they work and requires the ability to communicate effectively to assist customers in ordering the correct item based available product options to meet clinician's and patient's needs.
Assist and advise customers requiring technical assistance and provides troubleshooting support on BioHorizons manufactured product lines-BioHorizons and IntraLock as well as products distributed by BioHorizons-Camlog which requires a comprehensive knowledge of all products, services and techniques
Ensure proper handling of customer complaints as they relate to product and service related complaints with focus on customer service recovery
Interact with operations to facilitate timely shipment of products
Communicate with accounting to maintain accurate customer accounting records and ensure orders are processed in accordance to finance guidelines
Interact and develop strong working relationship with field sales team to promote and maintain current and consistent communication
Provide primary and back-up support to domestic sales team to ensure all requests are handled in a timely and accurate manner
Assist customers and sales team with product returns as well as authorize product to be returned based on BioHorizons return policy
Assist customers with new account set-up by gathering required details based on company procedures
Maintain customer files
Maintain and improve systems for order processing and customer activity
Accepts new projects as delegated

Qualifications

2+ years of Customer Care or related experience
Proficient computer skills requireed
Excellent telephone manner and skills, effective interpersonal and communication skills required.
Previous experience as a dental hygienist or dental assistant preferred
Requires vaccination against Hepatitis B or signed declination form

Education

High School diploma required
Bachelor's degree preferred

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Medical Device

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