Customer Advocate

Safelite; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Advocate to create memorable experiences for customers. This role involves managing administrative processes, scheduling, and providing exceptional customer service in a fast-paced environment. You'll be the first point of contact, ensuring smooth operations and resolving concerns with creative solutions. With a competitive benefits package and a commitment to work/life balance, this is a fantastic opportunity to build a fulfilling career while contributing to a supportive team culture. Join us and make a difference every day!

Benefits

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO)

Paid volunteer days

Tuition reimbursement

Paid training

Tools and resources for success

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide world-class customer service in a fast-paced environment.

Responsibilities

• Manage administrative tasks including scheduling, work orders, and invoicing.
• Handle incoming calls, emails, and faxes regarding service issues.

Skills

Customer Service

Telephone Operations

Business Administration

Organizational Skills

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

About the Role

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders, and invoicing to greeting customers in person and answering inbound calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $XX/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans tailored to your needs, and a commitment to work/life balance through our paid time off (PTO) programs, holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to succeed.
• Opportunities to welcome in-shop customers and resolve concerns efficiently, often with creative solutions.
• Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, commercial accounts, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
• Ensure smooth operations by confirming and completing work order information, including insurance verification, additional parts, and missing details.
• Handle administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• 1-3 years of telephone operations or business administration experience required.
• Ability to provide world-class customer service in a fast-paced environment.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Additional Information

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values depend on benefit elections during enrollment.

This position description is not all-inclusive. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other laws, in accordance with their requirements. Physical and mental demands are not qualifications but are illustrated to help identify tasks where accommodations may be needed.

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