Patient Advocate Part-Time (Medical Cannabis)

AYR Wellness Inc.; Sumterville (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading company in the cannabis industry is seeking a part-time Patient Advocate to deliver exceptional customer experiences. The role involves providing guidance on cannabis products, resolving customer inquiries, and supporting store operations while adhering to compliance standards. Ideal candidates will have a customer-focused mindset and a background in retail or customer service.

Qualifications

• 1-3 years in cannabis retail or related customer service roles preferred.
• Must comply with state cannabis policies and regulations.

Responsibilities

• Provide personalized guidance to customers about cannabis products.
• Resolve customer questions and maintain an engaging environment.
• Meet or exceed sales goals by following the customer sales cycle.

Skills

Customer-focused

Effective communicator

Results-driven

Technical proficiency

Education

High school diploma or GED

Tools

POS systems

Inventory systems

Job description

Patient Advocate Part-Time (Medical Cannabis)

Join to apply for the Patient Advocate Part-Time (Medical Cannabis) role at AYR Wellness Inc.

Company Description

AYR Wellness is a publicly traded, multi-state cannabis company with over 85 dispensaries. We are one of the largest producers of high-quality cannabis in the U.S., committed to being a force for good. Our focus is on people, progress, and positive community impact.

Our talented team is the foundation of our success. We invest in exceptional talent and foster a culture of growth where everyone can thrive. Our collective courage and kindness set us apart. Your career growth at AYR is limitless, and we strive to create an environment where everyone can flourish and succeed together.

Job Summary

The Patient Advocate provides customers with an extraordinary experience through meaningful interactions and knowledgeable guidance. They foster a compassionate, genuine, and respectful environment, encouraging forward thinking, inclusion, and generosity of spirit. They also support the Management Team with store activities, adhering to policies and operational guidelines.

Responsibilities

• Provide personalized guidance to customers, explaining the benefits of our cannabis products.
• Resolve customer questions or concerns promptly and communicate unresolved issues to management.
• Accurately process customer orders using POS and inventory systems, complying with policies.
• Maintain an engaging environment by staying active, assisting in stocking and cleanliness, and focusing on the customer experience.
• Meet or exceed sales goals by following the customer sales cycle and suggesting tailored products.
• Help ensure all procedures meet regulatory and compliance standards.
• Foster a positive work environment, treating everyone with dignity and respect, and promoting curiosity about cannabis.
• Perform additional duties as assigned by management.

Qualifications

• Compliance with all state cannabis policies and regulations.
• Must meet age requirements set by the state cannabis agency.
• Ability to pass background checks.
• Flexible scheduling, including weekends and holidays.
• Reliable and punctual attendance.

Education

• High school diploma or GED required.

Experience

• Preferred 1-3 years in cannabis retail or related customer service roles.

Skills & Abilities

• Customer-focused with excellent rapport-building skills.
• Effective communicator and listener.
• Results-driven and adaptable learner.
• Technical proficiency with POS and inventory systems.

Other Details

• No direct reports.

Working Conditions

• Primarily in a dispensary setting, which may be odorous and loud, with temperature fluctuations.
• Frequent contact with staff, vendors, customers, law enforcement, and inspectors.

Physical Requirements

• Ability to communicate effectively about medical conditions and products.
• Operate computer and POS systems.
• Remain stationary when checking in customers or operating the register.
• Transport dispensary products up to 30 lbs.
• Move, twist, bend, stand, and walk as needed.

Management reserves the right to assign duties as needed. At AYR Wellness, we celebrate diversity and are committed to equal opportunity employment. We encourage applications from all backgrounds, including people of color, persons with disabilities, women, and the LGBTQ+ community.