Customer Advocate

Modivcare, Inc.; Phoenix (AZ); On-site; Full time

Job summary

A leading company in the service industry is seeking a Customer Advocate / Dispatcher in Phoenix, AZ. This role involves assisting transportation providers, documenting concerns, and delivering exceptional customer service. Ideal candidates will possess strong communication skills and a customer-focused attitude. The position offers a starting salary of $17.50 per hour and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off.

Benefits

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Qualifications

• Zero years of experience required or equivalent combination of education/experience.
• Strong verbal and written communication skills.
• Ability to manage high call volumes.

Responsibilities

• Assist transportation providers with questions and concerns.
• Schedule, modify, and cancel reservations as needed.
• Document and obtain details of complaints.

Skills

Communication

Active Listening

Customer Service

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Advocate / Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders.

This role...

• Assists transportation providers with questions and concerns related to transportation services.
• Schedules, modifies, and cancels reservations as needed.
• Documents and obtains details of complaints or incidents filed by providers.
• Receives and records provider concerns accurately and efficiently.
• Ensures complete and accurate trip data input.
• Refers unresolved transportation provider or member grievances to the appropriate department for resolution.
• Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.
• Answers incoming calls on the Transportation Provider call line.
• Participates in required meetings and contributes to other projects or duties as assigned.

We are interested in speaking with individuals with the following...

• High School Diploma or General Education Degree (GED) required.
• Zero (0) plus years of experience.
• Or equivalent combination of education and / or experience.
• Strong verbal and written communication skills, with a friendly and customer-focused demeanor.
• Excellent active listening skills and the ability to understand customer needs and concerns.
• Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.
• Ability to work both independently and collaboratively within a team.
• Capable of remaining calm and composed under pressure while resolving issues.
• Comfortable managing high call volumes while maintaining courtesy and professionalism.
• Strong attention to detail and organizational skills for managing customer information accurately.
• Enthusiastic and positive attitude with a passion for delivering exceptional service.
• Willingness and ability to learn new technology and processes quickly.
• Ability to understand and follow complex instructions and accurately type.

Salary : Starting at $17.50 / hour

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following :

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee / Spouse / Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [emailprotected]

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Customer Advocate • Phoenix, AZ, United States