Customer Advocate

ModivCare; Phoenix (AZ); On-site; Full time

Job summary

ModivCare is seeking a Dispatcher (Customer Advocate I) to coordinate transportation for medical trips. The role involves scheduling and dispatching while ensuring accurate data input. Ideal candidates have customer service experience and knowledge of transit systems. A comprehensive benefits package is offered.

Benefits

Medical Plans

Dental Plans

Vision Benefits

401(k) Retirement Savings Plan

Paid Time Off

Tuition Reimbursement

Employee Discounts

Qualifications

• 0-2 years customer service experience in an inbound call center.
• Knowledge of transit system and Medicaid guidelines.

Responsibilities

• Schedule, route, and dispatch trips to providers.
• Coordinate mass transportation and manage trip data input.

Skills

Customer Service

Routing

Scheduling

Data Entry

Education

High School Graduate

General Education Degree (GED)

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for a Dispatcher (Customer Advocate I) to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities. You will report to our Operations leadership team.

You will...

Schedule, route, and dispatch trips to all manner of providers Help coordinate mass transportation when needed Administer trips for volunteer / independent drivers and mileage reimbursement program Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer / independent drivers and mileage reimbursement programs Work with transportation providers and health care facilities to resolve problems Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand Manage with transportation providers Ensure accurate trip data input

We are excited to speak to someone with the following...

High School Graduate or General Education Degree (GED) 0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry Routing, scheduling or dispatch experience Prior in-bound call center experience Knowledge of transit system Knowledge of Medicaid guidelines and covered services

We value our team members and realize the importance of benefits for you and your family. ModivCare offers a comprehensive benefits package including the following :

3 Medical Plans with Prescription Drug Benefits 2 Dental Plans Vision Benefits Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee / Spouse / Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Legal Services Critical Illness, Accident, Hospital Indemnity and Cancer Insurance Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare Inc. ("Modivcare") (Nasdaq : MODV) is a healthcare services company that provides a suite of integrated supportive care solutions for public and private payors and their patients. Our value-based solutions address the social determinants of health (SDoH), enable greater access to care, reduce costs, and improve outcomes. We are a leading provider of non-emergency medical transportation (NEMT), personal and home care, and nutritional meal delivery. Modivcare also holds a minority equity interest in CCHN Group Holdings, Inc. and its subsidiaries ("Matrix Medical Network"), which partners with leading health plans and providers nationally, delivering a broad array of assessment and care management services to individuals that improve health outcomes and health plan financial performance.

Salary : Starting at $17.50 / hour

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following :

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and AD&D

Voluntary Life Insurance (Employee / Spouse / Child)

Health Care and Dependent Care Flexible Spending Accounts

Pre-Tax and Post Tax Commuter and Parking Benefits

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information ()

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [emailprotected]

Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [emailprotected] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!

Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation () and personal and home care () to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

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Customer Advocate • Phoenix, AZ, United States