Customer Advocate

Modivcare; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to making a difference in people's lives. As a Dispatcher (Customer Advocate), you will play a crucial role in coordinating transportation for medical trips, ensuring that clients receive timely and efficient service. Your responsibilities will include scheduling trips, managing provider relationships, and resolving any issues that arise. With a strong emphasis on customer service, this position offers you the chance to make a real impact while enjoying a comprehensive benefits package. If you thrive in a service-oriented environment and are passionate about helping others, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Qualifications

• Experience in customer service or dispatching roles.
• Strong communication and problem-solving skills.

Responsibilities

• Schedule and dispatch trips to providers and medical facilities.
• Manage relationships with transportation providers.

Skills

Customer Service

Scheduling

Problem Solving

Communication

Education

High School Diploma

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for a Dispatcher (Customer Advocate) to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities. You will report to our Operations leadership team.

You will...

1. Schedule, route, and dispatch trips to all manner of providers
2. Help coordinate mass transportation when needed
3. Administer trips for volunteer/independent drivers and mileage reimbursement program
4. Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs
5. Work with transportation providers and health care facilities to resolve problems
6. Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand
7. Manage relationships with transportation providers

Salary: Starting at $17.50/hour

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days depending on the role, the number of roles, and the number of applications received. We encourage prospective candidates to submit their applications promptly to avoid missing out on opportunities. We frequently post new opportunities and encourage candidates to check back often for updates.

We value our team members and recognize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental, and more!)

Modivcare is an Equal Opportunity Employer.

• We consider all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status, in accordance with federal law. For assistance, contact us at [e-mail]

Due to system issues, if you are unable to search for your application, please contact our Talent Acquisition team via email at [e-mail], and a team member will reach out within 48 business hours. We appreciate your interest in joining Modivcare!

Our goal isn’t a number. It’s a difference.

Please note that Modivcare will never ask for Personal Identifiable Information via social media, nor will we request money from applicants. Be cautious of scammers impersonating recruiters and report any suspicious activity.

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