Customer Advocate Representative

AMETEK, Inc.; Aurora (IL); On-site; USD 40,000 - 45,000; Full time

Job summary

A leading company in industrial technology solutions seeks a Customer Advocate Representative in Aurora, IL. This role involves resolving customer inquiries, managing requests, and ensuring effective communication. Ideal candidates will have strong communication skills and an associate degree. Join a team that values safety and innovation.

Benefits

Health Insurance

Employee Assistance Program

Life and Disability Insurance

Retirement Savings Plan

Paid Holidays

Paid Time Off

Qualifications

• Ability to read and write English; excellent spelling and grammar required.
• Experience with international business correspondence required.

Responsibilities

• Triage incoming department requests and categorize them.
• Attend to non-technical customer requests and phone calls.
• Create basic CRM entries and reports.

Skills

Communication

Analytical Skills

Math Skills

Education

Associate Degree

Tools

Microsoft Office

Sales Force

Job description

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Job Title: Customer Advocate Representative

Location:

Aurora, IL, US, 60504

Business Unit: Level Measurement Solutions

Posting Date: May 15, 2025

Job Description:

The Customer Advocate Representative responds to requests from customers and are responsible for resolving high level complaints and initiating steps toward corrective action if required. This role may aid the customer in model selection and basic technical troubleshooting. Completes and issues simple to moderately complex quotes.

As a Customer Advocate Representative you will:

• Triage incoming department requests by categorizing and associating to the appropriate record(s) for them to be acted on.
• Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.
• Attend to customer phone calls regarding non-technical issues.
• Escalate technical issues to as required.
• Professionally communicate with customers, representatives, and other partners to resolve issues relating to orders and/or other inquires.
• Create basic Customer Relationship Management software (e.g., Sales Force) entries and reports.
• Other duties as assigned.

Customer Service Advocate Requirements:

• Associate degree preferred.
• Ability to read and write English; excellent spelling and grammar required.
• Must have good basic math skills to calculate pricing, taxes, and discounts.
• Familiar with Microsoft Office Word and Excel.
• Excellent verbal and written communication skills.
• Experience with international business correspondence required.
• Ability to perform effectively and multi-task efficiently in a fast-paced environment.
• Ability to remain professional under pressure.
• Strong analytical skills and attention to detail.
• Solution-oriented and open to other perspectives.

Ready to join!

If you’re ready to bring your skills to a team that values safety, quality, and innovation, we’d love to hear from you! Apply today to take the next step in your career with AMETEK LMS.

Salary Range and Benefits:

Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition, AMETEK provides a variety of benefits to employees, including health insurance coverage, an employee assistance program, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation

Employee Type: Hourly

Salary Minimum: $40,000

Salary Maximum: $45,000

Incentive: 1289

Disclaimer:Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, pleaseclick here .

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) isacomponent of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].