Customer Advocate

Safelite; Buckeye (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen im Einzelhandel sucht einen engagierten Kundenvertreter, der das erste Gesicht für unsere Kunden ist. In dieser spannenden Rolle sind Sie für die Verwaltung von Kundenanfragen, die Organisation von Arbeitsaufträgen und die Bereitstellung von Lösungen verantwortlich. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Wir bieten eine umfassende Schulung und ein unterstützendes Team, das Ihnen hilft, in Ihrer Karriere zu wachsen.

Benefits

401(k) mit Unternehmensbeitrag

Medizinische Versicherungspläne

PTO-Programme

Jährliche Studiengebührenrückerstattung bis zu 5.250 USD

Bezahlte Schulungen

Qualifications

• 1-3 Jahre Erfahrung in Telefonoperationen oder Büroverwaltung erforderlich.
• Fähigkeit, in einer sich schnell ändernden Umgebung erstklassigen Kundenservice zu bieten.

Responsibilities

• Begrüßung der Kunden im Geschäft und schnelle Lösung von Kundenanliegen.
• Verwaltung eingehender Anrufe, E-Mails und Faxe für Serviceanfragen.

Skills

Kundenservice

Telefonoperationen

Büroverwaltung

Education

High School Diploma/GED/Equivalent

Job description

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Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders, and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $XX/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently—often coming up with creative solutions.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform all other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world-class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all-inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail

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