Customer Advocate I- Onsite

Health Care Service Corporation; Quincy (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht engagierte Mitarbeiter für eine vor Ort stattfindende Position in Quincy, IL. Diese Rolle erfordert exzellente Kommunikationsfähigkeiten und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Sie werden die Möglichkeit haben, Ihre Fähigkeiten im Kundenservice zu entwickeln und dabei einen wertvollen Beitrag zur Unterstützung von Mitgliedern und Ärzten zu leisten. Das Unternehmen bietet eine unterstützende und fördernde Umgebung, in der Ihre berufliche Entwicklung geschätzt wird. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem sinnstiftenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Sign-on Bonus

Berufliche Entwicklungsmöglichkeiten

Gesundheitsleistungen

Flexible Arbeitszeiten

Qualifications

• 6 Monate Erfahrung im Kundenservice oder Bürobereich.
• Fähigkeit, 90% der Zeit am Telefon zu verbringen.

Responsibilities

• Unterstützung von Mitgliedern und Ärzten durch telefonische und schriftliche Anfragen.
• Durchführung von Recherchen und Datenverarbeitung.

Skills

Kundenservice

Datenverarbeitung

Verbal und schriftlich Kommunikation

Analytische Fähigkeiten

Education

High School Diplom oder GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

• This is an onsite (in-office) role located in Quincy, IL. This is NOT a remote opportunity. *****
  
  

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
  
  

Preferred Job Requirements

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.
  
  

This is an ONSITE position

Sponsorship is not available

This position is offering a sign on bonus

#INKT

Compensation: $17.75 - $27.83

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards