Customer Advocate

Safelite AutoGlass; Illinois; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Advocate to create memorable experiences for customers. This role involves managing administrative tasks, scheduling, and handling customer interactions through calls and emails. The ideal candidate is organized and energetic, ready to deliver exceptional service in a fast-paced environment. With a commitment to employee well-being and a comprehensive benefits package, this position offers a fulfilling career path. Join a company that values diversity and provides opportunities for growth and development in the vehicle glass service industry.

Benefits

401(k) plan with company matching

Tailored medical coverage plans

Paid time off (PTO)

Paid volunteer days

Tuition reimbursement up to $5,250 annually

Paid training

Necessary tools and resources for success

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide exceptional customer service in a fast-paced environment.

Responsibilities

• Manage administrative processes, scheduling, work orders, and invoicing.
• Handle inbound calls and emails to resolve customer concerns.

Skills

Customer Service

Telephone Operations

Business Administration

Education

High School Diploma/GED

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond that, we're so much more. We aim to help you build a fulfilling career and encourage a healthy work-life balance. Let us be the best place you'll ever work.

About the Role

The Customer Advocate is often the first impression customers have of Safelite. Responsibilities include managing administrative processes, scheduling, work orders, invoicing, greeting customers in person, and handling inbound calls and emails. This role requires an organized, energetic professional who can deliver memorable customer experiences.

What You’ll Get

• Competitive weekly base pay starting at $XX/hour.
• A benefits package valued at over $10k, including a 401(k) plan with company matching, tailored medical coverage plans, paid time off (PTO), holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training along with all necessary tools and resources for success.
• Opportunities to welcome customers and resolve concerns creatively and efficiently.
• Manage calls, emails, and faxes related to service issues, pricing, warranties, and more.
• Ensure smooth operations by verifying and completing work order details, including insurance and parts information.
• Handle administrative tasks such as invoices, work orders, credit memos, and rebills.
• Review orders from the national contact center and manage dealer parts and special accounts.
• Other duties as assigned.

What You’ll Need

• High School Diploma/GED or equivalent.
• 1-3 years of experience in telephone operations or business administration.
• Ability to provide exceptional customer service in a fast-paced environment.
• Professional appearance and PPE compliance.
• Ability to travel up to 10%.

Additional Information

Internal associates should apply via their Workday account. Safelite values diversity and is an equal opportunity employer. Benefit amounts are estimates; actual values depend on elections during enrollment. Reasonable accommodations are available for qualified individuals under ADA, ADEA, FMLA, and other laws.

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Who We Are

Founded in 1947 in Wichita, Kansas, Safelite is a leading vehicle glass service provider with over 700 stores and 7,900 MobileGlassShops nationwide, serving more than 11 million customers annually. We are part of Belron, the world's largest vehicle glass company, operating across 40 countries.

Our Values

• People Powered: We prioritize our people’s well-being and work/life balance.
• Expertise: We pride ourselves on our 88% Net Promoter Score.
• Size: Owned by Belron, spanning 40 countries on 6 continents.
• Trustworthiness: Providing coverage to all U.S. drivers.
• Community: Recycling over 107K tons of glass to date.
• Diversity: We welcome everyone and are committed to equal opportunity employment.

Additional Considerations

Safelite provides reasonable accommodations upon request, conducts pre-employment screenings, and respects your privacy choices. We do not accept unsolicited resumes from third-party recruiters without prior approval.