Customer Advocate

Corcentric; Downers Grove (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Customer Advocate in a growing organization focused on business spend management. This role offers the chance to engage with customers, provide exceptional service, and drive sales through effective communication. You'll be part of a supportive culture that values collaboration and professional growth. With a comprehensive benefits package and a commitment to work-life balance, this is an exciting opportunity to make a significant impact in a thriving company. If you're ready to take your career to the next level, we want to hear from you!

Benefits

Generous annual paid time off

Paid holidays and personal holiday

Paid volunteer day

Paid parental leave

Company-paid life and disability insurance

401k with company match

Medical insurance options

Employee Assistance Program

Qualifications

• Several years of experience in customer service or sales roles.
• Strong organizational and time management skills are essential.

Responsibilities

• Support customers and enhance business through communication.
• Generate sales and cross-sell product lines through calls and emails.

Skills

Customer service experience

Outbound sales experience

Organizational skills

Computer literacy

E-commerce familiarity

Communication skills

Self-starter mindset

Tools

Customer Relationship Management (CRM) software

Job description

As a Customer Advocate at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP).

We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Customer Advocate, you will :

• Work with new and existing customers to retain, generate, grow, and enhance business through communicating both existing and new vendor programs, as well as offering promotions.
• Contact customers and prospects by phone, e-mail, and WebEx on an ongoing basis to generate additional sales and cross-sell product lines. (Outbound call volume expectations are about 30+ calls a day.)
• Process new customer program enrollments, interacting with customers, suppliers, and colleagues.
• Train customers on e-commerce functionality, including our billing portal and Buyer’s Guide.
• Prospect for new business and communicate opportunities with Outside Sales to develop prospects into new business
• Provide administrative support to the Sales Director and Regional Vice President (RVP), including generating appointments and following up with customer prospects.
• Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.
• Be responsible for planning, reporting, and tracking sales and customer support activity on the customer relationship management software (CRM) and other management tools.

Requirements

You’ll need to have :

• Several years’ experience in a relevant customer service or sales role
• Experience with outbound sales, planning and account objectives
• Excellent organizational and time management skills
• Strong computer literacy, with the ability to quickly learn, adopt, and utilize new software programs
• Familiarity with e-commerce and relevant functionalities
• Superb customer service skills, with the ability to build rapport and establish productive business relationships
• Strong listening, written and verbal communication skills
• A self-starter mindset, willingness to take initiative and leverage business acumen

We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s great if you also have :

• Relevant industry experience

Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate :

• Do the Right Thing
• Be Empowered
• Be Relentlessly Focused on the Customer

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including :

• Generous annual paid time off program that increases with tenure
• Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal / secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24 / 7 access to confidential counseling services and a wide range of additional support and professional services

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.