Customer Advocate

Safelite; Carbondale (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Advocate to be the first point of contact for customers. This role involves managing administrative processes, scheduling, and ensuring excellent customer experiences. You will handle inquiries, resolve concerns, and maintain smooth operations by managing work orders and invoices. The company offers competitive pay, a comprehensive benefits package, and opportunities for professional development. If you are organized and energetic, this is an exciting opportunity to make a difference in customer service.

Benefits

401(k) with company matching

Tuition reimbursement up to $5,250 annually

Paid time off

Paid training

Health benefits package

Qualifications

• 1-3 years of experience in customer service or business administration.
• Ability to provide excellent service in a fast-paced environment.

Responsibilities

• Manage calls, emails, and faxes related to service issues.
• Welcome customers and resolve concerns efficiently.

Skills

Customer Service

Telephone Operations

Business Administration

Organizational Skills

Education

High School Diploma/GED

Job description

Join to apply for the Customer Advocate role at Safelite

Overview

The Customer Advocate is often Safelite’s first impression with customers. Responsibilities include managing administrative processes, scheduling, work orders, invoicing, greeting customers in person, and handling inbound calls and emails. This role requires an organized and energetic professional committed to delivering memorable customer experiences.

What You’ll Get

• Competitive weekly pay starting at $17.50/hour.
• A benefits package valued at over $10k, including a 401(k) with company matching, customized medical plans, paid time off, holidays, and volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training with all necessary tools and resources.
• Additional health, wealth, and life benefits at www.safelitebenefits.com.

What You’ll Do

• Welcome customers and resolve concerns efficiently, often with creative solutions.
• Manage calls, emails, and faxes related to service issues, pricing, warranties, dispatch, repair, and scheduling.
• Ensure smooth operations by verifying insurance, managing work orders, and completing related administrative tasks.
• Handle invoices, work orders, credit memos, and rebills.
• Review orders from the national contact center and manage dealer parts and special accounts.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED or equivalent.
• 1-3 years of experience in telephone operations or business administration.
• Ability to provide excellent customer service in a fast-paced environment.
• Professional appearance and PPE compliance.
• Ability to travel up to 10%.

Additional Information

Internal applicants should apply via Workday. Safelite values diversity and is an equal opportunity employer. Benefit amounts are estimates; actual benefits depend on elections during enrollment. Reasonable accommodations will be made for qualified individuals under applicable laws.