Provider Support Advocate - Remote

Lensa; Phoenix (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking Remote Provider Support Advocates to enhance the customer and provider experience. In this dynamic role, you will manage a high volume of inquiries, ensuring satisfaction through effective communication and problem-solving. You'll be responsible for tracking interactions, managing tickets, and providing technical oversight. This position offers a unique opportunity to contribute to process improvements aligned with strategic goals. Join a diverse and inclusive team that values professional development and provides essential benefits, including medical and retirement plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401K Eligibility

Professional Development Programs

Coaching Programs

Qualifications

• 1-5 years of customer service or financial service experience required.
• Experience with government programs and CRM systems preferred.

Responsibilities

• Manage approximately 5,000 provider inquiries monthly.
• Draft responses and respond via CRM platforms like Salesforce.
• Address concerns, disputes, and technical or policy issues.

Skills

Customer Service

Bilingual (Spanish)

CRM Systems

Technical Support

Education

High School Diploma or GED

Tools

Salesforce

Job description

Job Description: Provider Support Advocate

Lensa, a leading career site, is seeking professionals for our client, Pearl Interactive Network. We are hiring Remote Provider Support Advocates responsible for managing customer and provider experience lifecycle support services. Responsibilities include provider support, tracking interactions, ticket management, technical oversight, reporting, data sharing, and process improvement aligned with HRSA’s strategic goals.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• Paid time off and holidays
• 401K eligibility
• Professional development and coaching programs

Operating Hours:

9 am - 9 pm EST, Monday - Friday

Location & Equipment Requirements:

• Broadband internet (min 25 Mbps download, 5 Mbps upload)
• Ethernet connection (Wi-Fi not permitted)
• Private, secure home workspace
• Provided computer equipment, monitor(s), and headset

Key Responsibilities:

• Handle approximately 5,000 provider inquiries monthly
• Check provider status in reporting systems
• Draft responses and respond via CRM platforms like Salesforce
• Conduct outreach surveys and maintain provider satisfaction
• Address concerns, disputes, and technical or policy issues
• Perform payment-related inquiries and recoupment activities
• Verify and update provider information

Minimum Requirements:

• High school diploma or GED
• 1-5 years customer service or financial service experience
• Bilingual (Spanish) preferred
• Experience with government programs and CRM systems
• Typing speed of at least 20 WPM (30 WPM preferred)

Physical & Background Checks:

Must be able to sit for prolonged periods, lift up to 10 pounds, and pass background, drug, and skills assessments.

Pearl is an Equal Opportunity Employer, committed to diversity and inclusion.