Customer Advocacy & Reference Coordinator

UKG (Ultimate Kronos Group); Washington (District of Columbia); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Performance bonus

Restricted stock units (RSUs)

Benefits

Job summary

UKG in Washington, DC is seeking a Customer Marketing Specialist to support the day-to-day execution of customer reference and referral programs. You will assist with coordination, data maintenance, and communications to ensure a positive experience for internal stakeholders and customer advocates.

Under the guidance of Customer Marketing Managers, you will help manage reference requests, referrals, and advocacy records, participate in program operations, and support advocate communications to

Qualifications

• Detail-oriented, organized, and interested in developing expertise in customer advocacy and customer marketing operations.

Responsibilities

• Support intake and processing of customer reference requests from Sales and BDR teams.
• Coordinate reference activities, including scheduling calls and preparing documentation.
• Maintain advocacy data and update customer profiles and participation history.
• Help ensure data accuracy through routine audits and updates.
• Assist with referral routing and outreach programs.

Skills

Attention to detail

Organizational skills

Communication

Customer advocacy

Job description

UKG in Washington, DC is seeking a Customer Marketing Specialist to support the day-to-day execution of customer reference and referral programs. You will assist with coordination, data maintenance, and communications to ensure a positive experience for internal stakeholders and customer advocates.

Under the guidance of Customer Marketing Managers, you will help manage reference requests, referrals, and advocacy records, participate in program operations, and support advocate communications to