Customer Activation & Onboarding Manager

TEEMA Solutions Group; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

TEEMA Solutions Group is seeking a Customer Onboarding Manager based in New York, NY. This role is critical for shaping the first experience of Warp customers with the product, overseeing the entire customer journey from contract to graduation.

The ideal candidate will have at least 3 years of experience in implementation or project management in B2B SaaS, with a strong ability to drive onboarding metrics. You will work cross-functionally to ensure smooth onboarding processes across various company sizes.

Qualifications

• 3+ years in implementation, customer success, or project management with measurable onboarding KPIs.
• Experience with payroll, HR tech, or fintech products.
• Ability to manage multiple concurrent implementations.

Responsibilities

• Own customer onboarding from signed contract to graduation.
• Execute tiered onboarding tracks based on company size.
• Drive first payroll on the first eligible pay cycle.

Skills

Project management

B2B SaaS onboarding

Data migration accuracy

Cross-functional collaboration

Customer success

Tools

HRIS systems

Payroll platforms

Job description

TEEMA Solutions Group is seeking a Customer Onboarding Manager based in New York, NY. This role is critical for shaping the first experience of Warp customers with the product, overseeing the entire customer journey from contract to graduation.

The ideal candidate will have at least 3 years of experience in implementation or project management in B2B SaaS, with a strong ability to drive onboarding metrics. You will work cross-functionally to ensure smooth onboarding processes across various company sizes.