Customer Accounts & Support Specialist

Tri Gas & Oil Co; Tasley (VA); On-site; USD 22,000 - 28,000; Full time

Job summary

Tri Gas & Oil Co. is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency. The role focuses on office-based tasks and daily account activity within a Tasley, VA location.

The ideal candidate will have a High School degree, solid communication skills, and the ability to handle multi-line duties, payments, and record-keeping in a fast-paced environment.

Qualifications

• Proven communication and customer service skills.
• Excellent computer skills.
• Must be organized and detail oriented.
• Self-motivated and reliable.
• Able to respond to customers in a polite and friendly manner.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Assist customers with account questions in person or by phone.
• Resolve complaints by coordinating with other departments.
• Research customer issues and perform necessary adjustments.
• Receive payments in person or by phone and reconcile accounts.
• Maintain customer records with updated information.
• Prepare and mail daily invoices and assist with month-end statements.
• Support switchboard/reception with incoming calls.
• Monitor and verify cash and petty cash as required.

Skills

Communication skills

Customer service

Computer skills

Organization

Self-motivation

Polite & friendly demeanor

Multitasking

Time management

Flexibility

Education

High School degree

Job description

Tri Gas & Oil Co. is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency. The role focuses on office-based tasks and daily account activity within a Tasley, VA location.

The ideal candidate will have a High School degree, solid communication skills, and the ability to handle multi-line duties, payments, and record-keeping in a fast-paced environment.