Bilingual Customer Service Specialist (Spanish)

TRI GAS & OIL CO INC; Georgetown (DE); On-site; USD 22,000 - 30,000; Full time

Job summary

TRI GAS & OIL CO INC in Georgetown, DE is seeking a Customer Service Representative to act as a liaison, provide product information and resolve customer issues accurately and efficiently. The office is managed by one person and handles the daily activity of the office.

Responsibilities include assisting customers in person and by phone, processing payments, reconciling accounts, updating records, and coordinating with other departments to satisfy customer needs.

Qualifications

• Proven communication and customer service skills.
• Excellent computer skills.
• Must be organized and detailed oriented.
• Self-motivated.
• Able to respond to customers in a polite and friendly manner.
• Ability to multi-task, prioritize, and manage time effectively.
• High School degree.
• Must be flexible with work hours.

Responsibilities

• Assist customers with any questions regarding their accounts both in person and on the telephone.
• Resolve any complaints by working with other departments to satisfy the customer promptly.
• Researching any customer problems and performing any adjustments to correct the problem.
• Receiving payment on accounts in person and by telephone.
• Reconciliation of customer accounts.
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans.
• Tracking and recording problem calls.
• Handle mailing daily invoices and the process of month end statements.
• Assist switchboard/receptionist with answering incoming calls.
• Contacting customers to update information and look for opportunities to better serve our customer needs.
• Any general correspondence duties and other job duties assigned by the Customer Service Manager.
• Monitor the tank gauges.
• Verify the petty cash.

Skills

Bilingual Spanish

Communication

Customer service

Computer skills

Organized

Detail-oriented

Self-motivated

Multitasking

Time management

Flexibility

Education

High School diploma

Tools

None

Job description

TRI GAS & OIL CO INC in Georgetown, DE is seeking a Customer Service Representative to act as a liaison, provide product information and resolve customer issues accurately and efficiently. The office is managed by one person and handles the daily activity of the office.

Responsibilities include assisting customers in person and by phone, processing payments, reconciling accounts, updating records, and coordinating with other departments to satisfy customer needs.