Customer Accounts Specialist: Implementation & Collections

Verra Mobility Corporation; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Verra Mobility is seeking an experienced Accounts Payable/Implementation Specialist in Phoenix to support daily implementation activities, troubleshoot issues, and maintain strong vendor relationships. You will oversee QA for chargebacks and returns, coordinate with collection vendors, and resolve functional challenges across multiple departments.

The role requires at least 3 years in accounting or payable roles, with experience in implementation and collections, and a bachelor’s degree in

Qualifications

• Minimum 3 years of experience in accounting or accounts payable.
• At least 3 years of experience in implementation and collections.
• Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
• Proficient in MS Word and Excel; advanced Excel skills are a plus.
• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
• Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines.
• Executes responsibilities with professionalism and follow-through, maintaining high ethical standards.
• Upholds strict confidentiality regarding all company, employee, and customer matters.
• Works effectively in a team environment and collaborates with individuals across various business areas.
• Knowledge of money movement domains including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle; able to provide clients with data.

Responsibilities

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
• Troubleshoot and resolve issues that arise during the implementation process.
• Maintain positive vendor relationships by delivering exceptional customer service.
• Oversee quality assurance for team tasks including chargeback and return check efforts.
• Coordinate with collection vendors in the event of errors or identified issues.
• Address service issues and collaborate with various departments to resolve operational challenges.
• Reconcile vendor accounts and statements to ensure accurate billing.
• Conduct daily and monthly reconciliations of collection programs nationwide.
• Manage daily collection escalations from the collection partners.
• Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.
• Exhibit strong communication, problem-solving, organizational, and delegation skills.
• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Skills

Communication

Problem solving

Organization

Delegation

Customer service

Urgency-driven

Attention to detail

Confidentiality

Teamwork

Money movement knowledge

Education

Bachelor's degree in Accounting/Finance or related field

Tools

MS Word

Excel

Job description

Verra Mobility is seeking an experienced Accounts Payable/Implementation Specialist in Phoenix to support daily implementation activities, troubleshoot issues, and maintain strong vendor relationships. You will oversee QA for chargebacks and returns, coordinate with collection vendors, and resolve functional challenges across multiple departments.

The role requires at least 3 years in accounting or payable roles, with experience in implementation and collections, and a bachelor’s degree in