Customer Accounts & Implementations Specialist

Verra Mobility Corporation; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Verra Mobility Corporation in the United States is seeking a detail-oriented professional to support daily implementation activities and accounts payable processes. The role involves collaborating with vendors, troubleshooting issues, and ensuring accurate billing while maintaining strong customer service.

The ideal candidate has 3+ years in accounting or AP, experience in implementation and collections, and a degree in accounting or finance.

Qualifications

• A minimum of 3 years of experience in accounting or accounts payable.
• At least 3 years of experience in implementation and collections.
• A Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
• Proficient in a range of software applications, particularly in word processing and spreadsheets (MS Word & Excel), with advanced Excel skills being a plus.
• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
• Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines.
• Executes responsibilities with professionalism and follow-through, maintaining high ethical standards.
• Upholds strict confidentiality regarding all company, employee, and customer matters.
• Works effectively in a team environment and collaborates with individuals across various business areas.
• Exhibits strong time management skills.

Responsibilities

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
• Troubleshoot and resolve issues that arise during the implementation process.
• Maintain positive vendor relationships by delivering exceptional customer service.
• Oversee quality assurance for team tasks including chargeback and return check efforts.
• Coordinate with collection vendors in the event of errors or identified issues.
• Address service issues and collaborate with various departments to identify and resolve operational challenges. Recognize situations impacting customers and implement timely solutions to enhance customer service.
• Reconcile vendor accounts and statements to ensure accurate billing.
• Conduct daily and monthly reconciliations of collection programs nationwide.
• Manage daily collection escalations from the collection partners.
• Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.
• Exhibit strong communication, problem-solving, organizational, and delegation skills.
• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Skills

Accounts payable

Implementation

Collections

Excel

MS Word

Attention to detail

Time management

Confidentiality

Education

Bachelor's degree in Accounting/Finance or related field

Tools

MS Word

Excel (advanced)

Job description

Verra Mobility Corporation in the United States is seeking a detail-oriented professional to support daily implementation activities and accounts payable processes. The role involves collaborating with vendors, troubleshooting issues, and ensuring accurate billing while maintaining strong customer service.

The ideal candidate has 3+ years in accounting or AP, experience in implementation and collections, and a degree in accounting or finance.