Customer Accountant I

Verra Mobility Corporation; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Verra Mobility Corporation is seeking a detail‑oriented professional to support daily accounting tasks related to accounts payable, implementation, and collections. The role involves coordinating with vendors, ensuring accurate billing, and maintaining strong customer service.

You will work cross‑functionally to resolve issues, uphold SOX controls, and provide timely reporting. The ideal candidate brings 3+ years in accounting/implementation and demonstrates urgency, confidentiality, and

Qualifications

• 3+ years of accounting or accounts payable experience.
• At least 3 years of experience in implementation and collections.
• Bachelor’s degree in Accounting, Finance, or related field preferred, or equivalent experience.
• Proficient in MS Word and Excel, with advanced Excel skills a plus.
• Strong sense of urgency and initiative in customer service and problem resolution.
• Meticulous attention to detail in composing, typing, and proofreading materials, while prioritizing and meeting deadlines.
• Executes responsibilities with professionalism and confidentiality.
• Works well in a team environment across departments.
• Knowledge of money movement domains (ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle).

Responsibilities

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
• Troubleshoot and resolve issues during the implementation process.
• Maintain positive vendor relationships by delivering exceptional customer service.
• Oversee quality assurance for team tasks including chargeback and return check efforts.
• Coordinate with collection vendors in the event of errors or identified issues.
• Address service issues and collaborate with various departments to identify and resolve operational challenges.
• Reconcile vendor accounts and statements to ensure accurate billing.
• Conduct daily and monthly reconciliations of collection programs nationwide.
• Manage daily collection escalations from the collection partners.
• Match reports and resolve discrepancies daily related to collections and chargebacks.
• Exhibit strong communication, problem-solving, organizational, and delegation skills.
• Serve as a Subject Matter Expert, supporting the Client Banking Manager.
• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Skills

Accounts payable

Implementation

Collections

Accounting

Excel

MS Word

Attention to detail

Confidentiality

Team player

Customer service

Urgency/initiative

Education

Bachelor’s degree in Accounting, Finance or related field

Tools

MS Word

Excel

Job description

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
• Troubleshoot and resolve issues that arise during the implementation process.
• Maintain positive vendor relationships by delivering exceptional customer servic.
• Oversee quality assurance for team tasks including chargeback and return check efforts.
• Coordinate with collection vendors in the event of errors or identified issues.
• Address service issues and collaborate with various departments to identify and resolve operational challenges. Recognize situations impacting customers and implement timely solutions to enhance customer service.
• Reconcile vendor accounts and statements to ensure accurate billing.
• Conduct daily and monthly reconciliations of collection programs nationwide.
• Manage daily collection escalations from the collection partners.
• Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.
• Exhibit strong communication, problem-solving, organizational, and delegation skills.
• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Qualifications

• A minimum of 3 years of experience in accounting or accounts payable.
• At least 3 years of experience in implementation and collections.
• A Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
• Proficient in a range of software applications, particularly in word processing and spreadsheets (MS Word & Excel), with advanced Excel skills being a plus.
• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
• Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines.
• Executes responsibilities with professionalism and follow-through, maintaining high ethical standards.
• Upholds strict confidentiality regarding all company, employee, and customer matters.
• Works effectively in a team environment and collaborates with individuals across various business areas.
• Possesses knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, with the ability to provide clients with relevant information and data. Maintains composure in challenging situations and effectively escalates issues to management when necessary.

Verra Mobility Values

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.