Customer Accounts & Growth Specialist

Zolidco; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer account and sales

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco is seeking a Customer Account Representative to manage customer relationships, account activities, and business opportunities. You will engage with customers, understand needs, and propose effective solutions while supporting growth, retention, and a positive experience.

The role emphasizes strong communication, organization, and ongoing development within a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong problem-solving and listening skills.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, sales, account support, retail, or hospitality is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Understand customer needs and recommend appropriate solutions.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer satisfaction and retention.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer acquisition and engagement initiatives.
• Support promotional activities and sales opportunities.
• Communicate customer feedback and account questions to appropriate team members.
• Collaborate with colleagues to achieve customer service and business goals.
• Help provide a professional and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Relationship-building

Goal-oriented

Organizational skills

Problem-solving

Detail-oriented

Reliability & adaptability

Customer service

Education

High school diploma or equivalent

Job description

Zolidco is seeking a Customer Account Representative to manage customer relationships, account activities, and business opportunities. You will engage with customers, understand needs, and propose effective solutions while supporting growth, retention, and a positive experience.

The role emphasizes strong communication, organization, and ongoing development within a collaborative team environment.