Customer Accounts Coordinator - On-Time Deliveries & Service

International Paper; Biglerville (PA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health, dental, life insurance

Flexible Spending Accounts

Disability insurance (short/long term)

401(k) and company contributions

Paid Time Off

Education & Development (Tuition Reimb

Student Loan Repayment Assistance

Voluntary Benefits (home, auto, vision

Pets insurance

Job summary

International Paper in Biglerville, PA, is hiring a Customer Account Coordinator to support Sales, Manufacturing and shipping teams. The role combines order entry, customer communication, and data maintenance to ensure on-time deliveries.

Requirements include a high school diploma and 5+ years in customer relations, with preferred manufacturing and data-entry experience in the corrugate box industry. Competitive benefits and a strong team environment are offered.

Qualifications

• High school diploma or GED required.
• Prefer manufacturing environment experience.
• Prefer data-entry experience.
• Prefer corrugate box industry experience.
• Minimum five years of customer relations experience, with 1+ years in industry-specific customer relations.

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping to ensure on-time deliveries.
• Take customer orders from customers or account managers.
• Place orders for materials and supplies used in production.
• Communicate about order status, quotations, changes, and any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Collaborate with production staff and use the KIWI system to achieve on-time deliveries.

Skills

Customer relations experience (5+ yrs)

Manufacturing environment experience

Data-entry experience

Corrugate box industry experience

Action Oriented

Being Resilient

Customer Focus

Instills Trust

KIWI system experience

Education

High school diploma or GED

Tools

KIWI system

Job description

International Paper in Biglerville, PA, is hiring a Customer Account Coordinator to support Sales, Manufacturing and shipping teams. The role combines order entry, customer communication, and data maintenance to ensure on-time deliveries.

Requirements include a high school diploma and 5+ years in customer relations, with preferred manufacturing and data-entry experience in the corrugate box industry. Competitive benefits and a strong team environment are offered.