Customer Accounts & Billing Specialist (Front Desk)

City of Madras; Madras (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Madras seeks a customer accounts receivable clerk to establish, process, and review accounts receivable for utilities, permits, and other City services. You will receive, verify, and enter payments and maintain customer data at the front desk.

You will answer inquiries, generate notices, and assist with meter-related tasks while ensuring accuracy and confidentiality. Strong math and bookkeeping fundamentals, good communication, and a customer‑focused approach are essential; Spanish

Qualifications

• Associate degree in bookkeeping, accounting or government-related field.
• Two years’ experience in accounting and accounts receivable.
• Experience in customer service preferred and background/credit checks may apply.

Responsibilities

• Receives, verifies and processes customer account data and payments, including opening and closing customer accounts.
• Provides front‑desk customer service by greeting and assisting community members with questions related to utility accounts and City services.
• Maintains security of cash, checks and money orders and may assist deposits.
• Answers inquiries by telephone, mail and in‑person regarding bills, rates, and payments.
• Process Utility billing and Business licenses; tracks delinquent accounts and issues notices.
• Schedules and dispatches field service for setup/disconnects and meter maintenance.

Skills

Bookkeeping

Accounting data entry

Cash handling

Customer service

Spanish preferred

Education

Associate’s degree in bookkeeping or accounting

Tools

Accounting software

Job description

The City of Madras seeks a customer accounts receivable clerk to establish, process, and review accounts receivable for utilities, permits, and other City services. You will receive, verify, and enter payments and maintain customer data at the front desk.

You will answer inquiries, generate notices, and assist with meter-related tasks while ensuring accuracy and confidentiality. Strong math and bookkeeping fundamentals, good communication, and a customer‑focused approach are essential; Spanish