Customer Accounts Advisor

Ex-MilitaryCareers.com USA; Los Angeles, California, Inglewood (CA, MO, CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a Customer Accounts Advisor to enhance customer relationships and drive payment collections. In this dynamic role, you will engage with customers both over the phone and face-to-face, ensuring they understand the benefits of lease agreements while maintaining satisfaction. Your strong interpersonal skills will be essential in navigating conversations and building trust. Join a team that values empathy and connection, and be part of an environment that rewards your efforts in making a real difference in customers' lives.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain customer accounts and document payment appointments.
• Make direct contact with customers for lease agreement renewals.
• Assist in achieving revenue and renewal goals.

Skills

Empathy

Listening

Negotiation

Persuasion

Multi-tasking

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $17.00 - $18.00

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attain and maintain customers' accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
• Make direct contact with customers who have not renewed their lease agreements, both through in-home visits and over the phone.
• Promote the benefits of timely lease agreement renewal payments to customers.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect product in the company vehicle.
• Operate the company vehicle safely.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Requirements

• Must be at least 21 years old in the United States with a valid state Driver's License and meet the Company's Driver Qualification Policy, including a satisfactory MVR. In Canada, at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (U.S.).
• Ability to work a schedule that varies from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unassisted and up to 300 lbs. with a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to perform all store functions and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron's brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.