Customer Accounts Advisor

Aaron's; Inglewood (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values its team members and offers a career with purpose. As a Customer Accounts Advisor, you will play a vital role in helping customers achieve ownership of their products while providing exceptional service. This position offers competitive pay, outstanding career training, and a variety of benefits, including tuition reimbursement and paid time off. If you're passionate about making a difference in people's lives and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Sundays Off

Employee Assistance Program

Employee Purchase Program

Tuition Reimbursement

401(k) Plan

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Qualifications

• 2+ years of retail/customer service experience preferred.
• Ability to lift up to 50 lbs without help.
• Valid state driver’s license required.

Responsibilities

• Maintain customer accounts and update information in the system.
• Contact customers for lease agreement renewals.
• Assist with merchandise returns and deliveries.

Skills

Customer Service

Multi-tasking

Organizational Skills

Negotiation Skills

Persuasion Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C0968 - Inglewood, 11270 Crenshaw Blvd, Inglewood, California, United States of America Req #66696 Monday, May 5, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $17.00 - $18.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

1. Attain and maintain customers’ accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
2. Contact customers who have not renewed their lease agreements, both through home visits and over the phone.
3. Sell customers on the benefits of timely lease agreement renewal payments.
4. Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
5. Assist with merchandise returns and guest deliveries as directed by management.
6. Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
7. Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
8. Load, secure, and protect product in the company vehicle.
9. Safely operate the company vehicle.
10. Assist the Sales Team as needed.
11. Perform any reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to perform all store functions and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards

Our team members are our greatest asset. We offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental, and vision insurance
• Paid paternal leave
• Pay on Demand

**Benefits vary based on full- and part-time employment status. Pay range is an estimate at posting time; actual pay may vary based on factors like experience, location, and performance. Pay within the range will be based on relevant qualifications and organizational needs.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, electronics, appliances, and accessories across the U.S. and Canada. We are committed to making a positive impact on our customers’ lives and fostering a diverse, inclusive work environment. We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected classes. Candidates requiring accommodation should contact [emailprotected].

**Aaron’s is an Equal Opportunity Employer.**

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Other details

• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly

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