Customer Accounts Advisor

Aaron’s, Inc.; Hammond (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Account Advisor, where you will play a crucial role in building customer relationships and ensuring satisfaction. This position offers a unique opportunity to engage with customers both over the phone and in person, helping them navigate lease agreements and renewals. With a focus on empathy and effective communication, you will be part of a dynamic team that values personal connections and impactful results. Enjoy competitive pay, comprehensive benefits, and a supportive work environment that fosters growth and development.

Benefits

Tuition Reimbursement

Pay on Demand Options

Employee Retirement Plan (401k)

Employee Assistance Program

Parental Leave Benefits

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

Physical Wellness

Discounts

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain updated customer information and document payment appointments.
• Direct contact with customers for lease agreement renewals.
• Assist with merchandise returns and guest deliveries.

Skills

Customer Service

Communication Skills

Multi-tasking

Negotiation Skills

Organizational Skills

Empathy

Education

High School Diploma or Equivalent

Job description

C0338 - Hammond, 1701 W Thomas St, Hammond , Louisiana, United States of America Req #66800

Thursday, May 8, 2025

About Aaron's: We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. About Aaron's Tech: In recent years, we’ve been on a journey to transform our business model with technology. We're not the slow, old-fashioned retailer you think we are. We used to be, but those days are long gone. In fact, we don't even think of Aaron's as a retail company. Instead, we think of Aaron's as a technology company that happens to sell and lease furniture, electronics and appliances. This way of thinking has demanded a massive shift in who we hire, how we organize and lead our teams, and how we deliver our technology and services. It's simple: we hire smart people who are motivated by delivering big, impactful results, we point them at big problems to solve, and we get out of their way. We believe our technology team is unique and special, and after learning about us, we believe you will think so too. Find out more at http://tech.aarons.com/.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25 - $13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Requirements

• United States at least 21 years old with a valid stateDriver’s License and compliance with the Company’s Driver QualificationPolicy; including satisfactory MVR (driving record). Canada at least theage of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance

Total Rewards

Team members enjoy access to career training and advancement opportunities, and arerewarded with competitive compensation and a comprehensive benefits package, which includes:

• Tuition Reimbursement
• Pay on Demand Options
• Basic Life and AD&D
• Employee Retirement Plan (401k)
• Employee Assistance Program
• Parental Leave Benefits
• Flexible Spending Accounts
• Health Savings Accounts
• Short-Term Disability
• Long-Term Disability
• Paid Time Off
• Physical Wellness
• Discounts
• Matching Gifts
• Community Outreach
• Employee Business Resource Groups

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [e-mail] .
Aaron’s is an Equal Opportunity Employer.

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• C0338 - Hammond, 1701 W Thomas St, Hammond , Louisiana, United States of America