Customer Accounts Advisor

Aaron's, LLC; Hammond (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to enhance customer relationships and drive lease agreement renewals. In this role, you will connect with customers both over the phone and face-to-face, ensuring their satisfaction and guiding them towards ownership. This position requires strong communication skills, empathy, and the ability to multitask effectively. Join a team that values making a difference in customers' lives while enjoying a dynamic work environment that fosters personal connections and professional growth.

Qualifications

• 2+ years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills required.

Responsibilities

• Maintain and update customer accounts in the store computer system.
• Contact customers for lease agreement renewals via home visits and phone calls.

Skills

Empathy

Multi-tasking

Organizational skills

Negotiation skills

Persuasion skills

Communication skills

Education

High School diploma or equivalent

Tools

Computer system

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25 - $13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors can connect well with people, demonstrate empathy, listen attentively, explain things clearly, and handle difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. All Aaron’s team members share our purpose and passion for making a difference in customers’ lives and creating lasting personal connections.

The Work

• Maintain and update customer accounts in the store computer system, documenting all payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Promote the benefits of timely lease agreement renewals.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Ensure merchandise is cleaned and certified in the Quality Assurance Center.
• Complete weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform other duties as requested by management.

Requirements

• Be at least 21 years old in the U.S. with a valid driver’s license and meet the Company’s Driver Qualification Policy, including a satisfactory MVR; in Canada, at least 18 years old.
• Meet DOT certification requirements in applicable states.
• Be able to work varying hours from 8 am to 9 pm.
• Lift up to 50 lbs. unaided and up to 300 lbs. with a dolly.
• Preferably have two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Exhibit excellent interpersonal and communication skills.
• Be energetic and capable of multitasking effectively.
• Maintain proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Possess proficient computer skills.