Customer Accounts Advisor

Ex-MilitaryCareers.com USA; Decatur (AL, IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Accounts Advisor to enhance customer satisfaction and drive payment collections. In this role, you will build relationships with customers both over the phone and in-person, ensuring they are informed about lease agreement benefits. The position requires strong interpersonal skills, the ability to multitask, and a passion for making a difference in people's lives. Join a team that values personal connections and offers a rewarding work environment where your contributions will be recognized and appreciated.

Qualifications

• Two years of retail/customer service experience preferred.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.

Responsibilities

• Maintain customer accounts by updating information and documenting payment appointments.
• Make direct contact with customers to encourage lease agreement renewals.

Skills

Empathy

Listening Skills

Negotiation Skills

Organizational Skills

Multi-tasking

Persuasion Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25-$13.00

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attain and maintain customers' accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
• Make direct contact with customers who have not renewed their lease agreements, both through in-home visits and over the phone.
• Promote the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Requirements

• For the United States: at least 21 years old, valid state Driver's License, and compliance with the Company's Driver Qualification Policy, including a satisfactory MVR (driving record). For Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work varying hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to perform all store functions and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron's brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.