Customer Accounts Advisor

Aaron's; Conyers (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the retail sector is seeking a Customer Accounts Advisor to join their dynamic team. This role is pivotal in building strong relationships with customers, guiding them through lease agreements, and ensuring their satisfaction. The ideal candidate will thrive in a high-energy environment, demonstrating empathy and strong communication skills. With a focus on personal connections and customer service, this position offers not just a job, but a fulfilling career path with opportunities for growth and development. Join a company that values its team members and offers a range of benefits to support their well-being.

Benefits

Sundays off

Employee assistance programs

Exclusive discounts through employee purchase programs

Well-being programs

Tuition reimbursement

401(k) with matching

Paid time off

Insurance options

Paid paternal leave

Pay on Demand

Qualifications

• Retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer accounts and document payment appointments.
• Contact customers for lease renewals via home visits and phone.
• Assist in achieving revenue and renewal goals.

Skills

Empathy

Multi-tasking

Organizational Skills

Negotiation Skills

Persuasion Skills

Interpersonal Skills

Communication Skills

Education

High School diploma or equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C0087 - Conyers, 1680 Highway 138 SE Ste I, Conyers, Georgia, United States of America Req #66811 Thursday, May 8, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.75-$13.50

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success:

• Connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations successfully.
• Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary.
• Share our purpose and passion for making a real difference in the lives of others and creating strong personal connections.

The Work:

• Maintain and update customer accounts, document payment appointments.
• Contact customers for lease renewals via home visits and phone.
• Promote benefits of timely lease payments.
• Assist in achieving revenue and renewal goals.
• Support merchandise returns and deliveries.
• Certify returned merchandise.
• Complete vehicle maintenance and route sheets.
• Load and operate company vehicle safely.
• Assist the Sales Team as needed.
• Perform any other duties as requested by management.

Requirements:

• At least 21 years old in the U.S. with a valid driver’s license and compliant with company policies; at least 18 in Canada.
• Meet DOT certification requirements where applicable.
• Flexible schedule from 8 am to 9 pm.
• Lift up to 50 lbs. independently; up to 300 lbs. with assistance.
• Retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold Aaron’s brand and protect assets.
• Maintain professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards:

We offer career training, performance incentives, advancement opportunities, and a comprehensive benefits package including:

• Sundays off
• Employee assistance programs
• Exclusive discounts through employee purchase programs
• Well-being programs
• Tuition reimbursement
• Employee Resource Groups
• 401(k) with matching
• Paid time off
• Insurance options
• Paid paternal leave
• Pay on Demand

Note: Benefits vary based on employment status. Pay ranges are estimates and may vary based on various factors.

About Aaron’s:

We offer sales and lease-to-ownership of furniture, electronics, appliances, and accessories across the US and Canada. We aim to positively influence lives and are committed to diversity and inclusion. We are an equal opportunity employer. For accommodations, contact [emailprotected].

Join us today and be part of a company dedicated to making a difference.