Customer Service Representative, Manufacturing - Omniseal Solution

Saint-Gobain; Garden Grove (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health and Wellbeing

Paid Time Off

401(k) with Company Match

Life Insurance

Pet Insurance

Job summary

Saint-Gobain in Garden Grove, CA is hiring a Customer Service Representative to manage designated accounts and relationships. You will process orders, review contracts, and provide timely support by phone and email on lead times, availability, and shipping information.

This role requires solid customer service experience in manufacturing, with ownership of accounts and coordination with operations and field sales to meet customer priorities.

Qualifications

• High School Diploma or GED is required.
• Associates/Bachelor's degree preferred.
• 3+ years experience in Customer Service in a manufacturing environment preferred.

Responsibilities

• Manage designated customer accounts and relationships.
• Process sales orders via customer purchase orders with contract review and system entry.
• Provide support via phone and email on lead-time, availability, technical support and shipping information.
• Act as liaison with operations and field sales for customer priorities.
• Take ownership of assigned accounts, client relations and order entry.

Skills

Customer service

Education

High School Diploma or GED

Associates/Bachelor's degree

Job description

Customer Service Representative, Manufacturing, Garden Grove, CA $22.00 - $28.00 per hour M-F 8:00am - 5:00pm.

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

WHY DO WE NEED YOU?

The Customer Service Representative will manage the designated customer accounts & relationships. Process sales order via Customer purchase orders, ensuring appropriate contract review and system entry. Provide support via phone and email regarding lead-time, availability, technical support and shipping information. Act as a liaison with operations, and field sales for Customer related priorities. Must take ownership of assigned accounts, client relations and order entry for those accounts.

IS THIS JOB FOR YOU?

• High School Diploma or GED required.
• Associates/Bachelor's degree preferred.
• 3+ year experience in Customer Service in a Manufacturing Environment is preferred.

Benefits In Joining Us

Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' well-being and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the local pay range for this position, which is $22.00 to $28.00 per hour, depending on experience. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience, among other factors. In addition to the hourly base pay rate, this position is eligible for periodic bonus payments/a quarterly bonus. The targeted bonus amount can be up to 7.5% of the hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs./week * 52wks)) for this position is $45,760 to $64,064. Bonus payments are part of variable compensation and, by nature, can vary based on company and individual performance and are not a guarantee.

Additional Pay Incentives For This Role Include

• Standard Overtime (Hourly Rate * 1.5)

Employees have the flexibility to choose the benefits that best fit their individual needs:

• Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits - Helping shape the experience and impact you want

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at [e-mail].