Customer Account Specialist — Growth, Relationships & Ops

Socket.dev; Brockton (MA); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Maternity leave

Paternity leave

401K with match

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

HSA with employer match

Disability insurance

Employee Assistance Program

Wellness program

Life insurance

Tuition reimbursement

Bonus program

Job summary

EJ is seeking a Customer Account Specialist at our New England branch location in Brockton, MA. The role requires excellent communication, strong organizational skills, and proficiency with technology to service new and existing clients.

The position emphasizes maintaining the supply chain, processing orders, invoicing, and customer relationship management while upholding safety and company values in a fast-paced environment.

Qualifications

• Bachelor's degree or AA with 5 years' experience required.
• Experience with Salesforce and ERP systems preferred.
• Strong computer, communication, interpersonal and organizational skills required.

Responsibilities

• Promotes company culture, mission, and core values, including safety beliefs and policies.
• Develops and maintains strong internal and customer relationships.
• Maintains supply chain process from start to finish, including load fulfillment and accuracy.
• Processes all incoming orders and provides status updates to internal and external customers.
• Monitors invoicing and receivables to ensure account accuracy.
• Maintains all related customer files.
• Keeps managers informed about orders, customer concerns and competition; develops product knowledge.
• Provides supply quotes and bids.
• Promotes safety awareness and ensures safety expectations are met.

Skills

Communication

Interpersonal skills

Organizational skills

Customer relations

Education

Bachelor's degree

AA + 5 years experience

Tools

Salesforce

ERP systems

Job description

EJ is seeking a Customer Account Specialist at our New England branch location in Brockton, MA. The role requires excellent communication, strong organizational skills, and proficiency with technology to service new and existing clients.

The position emphasizes maintaining the supply chain, processing orders, invoicing, and customer relationship management while upholding safety and company values in a fast-paced environment.