Customer Account Specialist

externalej; Brockton (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid vacation and Holidays

Paid maternity & paternity leave

401K with match

Medical

Dental

Vision

Flexible Spending Account

HSA with Employer Match

Disability Insurance

Employee Assistance Program

Employee Wellness Program

Life Insurance

Tuition Reimbursement and BonusProgram

Job summary

EJ, a leading designer, manufacturer and distributor of access solutions, seeks a Customer Account Specialist at our New England branch in Brockton, MA. The role emphasizes communication, organization, and tech proficiency to support customers and internal teams.

The position offers growth in a collaborative environment with exposure to supply chains, invoicing, and account management responsibilities. An emphasis on safety, integrity, and teamwork per EJ values is highlighted.

Qualifications

• Bachelor's degree from a four-year college or university or an AA with a minimum of 5 years' experience.
• Experience with Salesforce and ERP systems is preferred.
• Strong computer, communication, interpersonal and organizational skills are required.

Responsibilities

• Develop and maintain strong internal and customer relationships.
• Manage order processing and provide status updates as needed.
• Monitor invoicing and receivables to ensure account accuracy.
• Maintain customer files and provide product knowledge to managers and customers.
• Coordinate quotes and bids while promoting safety and company values.

Skills

Communication

Organization

Technology proficiency

Education

Bachelor's degree / AA with 5 years' experience

Tools

Salesforce

ERP systems

Job description

EJ has an immediate opening for a Customer Account Specialist at our New England branch location.

Generous Benefit Package that includes:

Paid Vacation and Holidays, Paid Maternity & Paternity Leave, 401K (with match), Medical, Dental, Vision, Flexible Spending Account, HSA with Employer Match, Disability Insurance, Employee Assistance Program, Employee Wellness Program, Life Insurance, Tuition Reimbursement and Bonus Program

About EJ:

We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. EJ is a family-owned company with global operations. The corporate headquarters is in East Jordan, Michigan, where the company was founded in 1883.

We are seeking high performing individuals who embrace our values, understand the importance of relationships, and strive for excellence. Our values, which have been passed down for generations, are the essence of our company’s identity and our guide for making decisions. Core values at EJ include safety and security, honesty and integrity, environmental responsibility, respect for others, quality and excellence, and social responsibility.

Location: Brockton, MA

SUMMARY

Customer Account Specialist services new and existing clients with an opportunity to grow and take on additional responsibilities in an exciting work environment. This job requires excellent communication and organizational skills, as well as proficiency with technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Promotes the culture, the mission and vision, and the core values of the company. This includes adherence to and promotion of the company safety beliefs, employee engagement, competencies, code of conduct, and other policies and procedures.


• Ability to develop and maintain strong relationships, internal as well as customer relationships.


• Responsible for maintaining the supply chain process from the beginning to the end, including load fulfillment and accuracy.


• Processes all incoming orders and provides internal and customer status updates as needed.


• Monitors invoicing and receivables to ensure account accuracy.


• Maintains all related customer files.


• Keeps all managers informed about orders, customer concerns, and competition, as well as develops general product knowledge.


• Supply quotes and bids.


• Promotes safety awareness, accident prevention, and employee involvement with regard to a safe work environment. Ensures employees understand the safety expectations of the organization.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (BA) from four-year college or university; or two-year associates degree (AA) with a minimum of 5 years' experience required.

OTHER QUALIFICATIONS

• Experience with Salesforce and ERP systems preferred


• Strong computer, communication, interpersonal and organizational skills are required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

EJ is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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