Customer Account Specialist

Rieke Packaging; Pasadena (CA); Hybrid; USD 85,000 - 90,000; Full time

Job summary

A leading company in packaging is seeking a Customer Account Specialist in Pasadena, CA. This role involves managing business relationships, ensuring customer needs are met, and handling various logistics tasks. Ideal candidates will have a Bachelor's degree and a strong background in customer service, along with excellent communication skills. Competitive compensation and benefits are offered, alongside opportunities for growth in the company.

Benefits

Medical Insurance

Paid Time Off

Retirement Program

Life Insurance

Dental Insurance

Vision Insurance

Qualifications

• Minimum of 2 years in customer account management, logistics, and business development.
• Experience in customer service, sales or product development.
• Knowledge of project management and timeline management.

Responsibilities

• Serve as the primary point of contact for designated customers.
• Manage and update customer’s open order report and inventory list.
• Monitor the status of customer orders and shipments.

Skills

Excellent English verbal and written communication

Planning and negotiation skills

Ability to manage multiple priorities

Education

Bachelor’s degree in business, Supply Chain or Management related

Tools

CRM system

Job description

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Company: Rieke LLC

Primary Location: 177 E Colorado Blvd #200, Suite 2032, Pasadena, CA 91105 USA

Workplace Type: Hybrid

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

The Customer Account Specialist is responsible for the Company’s business relationships with specific customers, ensuring that the needs of the customers are addressed by the organization. The Customer Account Specialist sets the customers’ needs and expectations, communicates customer-specific initiatives within the Company, recommends & implements business and product improvements, and holds each functional area within the company responsible for meeting the business expectations. This position requires working experience in customer care, supply chain or logistic and ability to resolve difficult and complex issues with minimal oversight.

Primary Duties And Responsibilities

Serve as the primary point of contact for designated customers, addressing inquiries, concerns, and feedback promptly and professionally.

Enter order for production orders, sample orders and color matching orders. Manage and update customer’s open order report and inventory list.

Create item quotation and freight quotation to send to customers.

Create mold POs, finalize mold contract and tooling fees with vendors.

Create and send pro forma invoices to customers.

Monitor the status of customer orders and shipments, ensuring timely communication of updates and resolution of any issues.

Collaborate with internal teams to ensure that customer concerns are resolved effectively and proactively.

Make sure customers have no past due receivables and collect past due accounts, if necessary.

Ensure that there is weekly or monthly performance reporting against key metrics.

Implement and champion processes to support TriMas’s Operational Excellence framework for performance excellence.

Maintain a thorough understanding of the company’s products, services, and competitive landscape to effectively communicate value propositions.

Manage and grow in-house accounts and sales. Support outside sales team.

Work closely with the sales team to develop strategies for upselling and cross-selling products to existing customers.

Develop and maintain comprehensive customer profiles, documenting preferences, needs, and historical interactions.

Coordinate necessary samples sending to customer and collect new innovations in the market.

Cooperate with internal sample team and technical lab to schedule testing, present the report to customer.

For outsourced product and Trimas Packaging/Rieke manufactured products, send artwork proofs, die lines, material specs, MSDS and technical drawing to customers.

Review inspection report before orders ship out of the manufacturer, raise concerns with Quality team and drive to resolution.

Manage project timeline and lead customer approval process.

Develop and document operating procedures. Be able to train team members to effectively use the procedures in their day-to-day roles.

Ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of Trimas/Rieke.

Proactively participate in Monthly Operating Reviews to discuss past, current and forecasted performance, including improvement projects, growth projects and corrective action plans.

This role is required to be on-site 3 days at the Pasadena, CA location. During training, it will be fully on site.

Qualifications

Bachelor’s degree in business, Supply Chain or Management related

Experience in customer service, sales or product development, preferably in a related industry.

Minimum of 2 years in customer account management, logistic and business development

Experience with developing and implementing successful solutions for complex manufacturing and supply chain problems.

Knowledge of project management and timeline management

Proven ability to manage multiple priorities and projects simultaneously with minimal oversight.

Excellent English verbal and written communication skills.

Experience in CRM system

Product/process costing.

Forecasting- financial and operational.

Experience with Asian based suppliers.

Experience in the plastics and/or packaging or CPG industry.

Ability to inspire confidence in customers.

Ability to effectively influence and lead external suppliers to meet requirements, including on-time project completion.

Planning and negotiation skills and the ability to prioritize.

Ability to work to tight deadlines.

Compensation

In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $85,000-$90,000.

Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our recruiting team during the interview process.

Benefits

Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.

Click here for more information: www.trimasbenefits.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Packaging and Containers Manufacturing

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