Regional Account Specialist

MED-EL; Kansas City (MO); Remote; USD 60,000 - 90,000; Full time

Job summary

MED-EL is seeking a Regional Account Specialist to empower Account Managers in promoting innovative hearing technology. This remote role is pivotal for customer engagement and operational support, requiring a Master's degree in Audiology and strong communication skills. You will work closely with healthcare professionals to ensure effective patient care while traveling up to 75% of the time.

Benefits

Medical, dental, and vision coverage

401k Match

Health Savings Account

Short-term and long-term disability insurance

Paid time off – 20 days annually

Employee Assistance Program

Qualifications

• 1-3 years of relevant work experience in medical sales or audiology.
• Knowledge of hearing loss causes and treatment options.
• Competency in MED-EL equipment and software.

Responsibilities

• Achieve sales goals through collaboration with Account Managers.
• Serve as regional expert and support operating room staff.
• Maintain vendor relationship credentials and compliance.

Skills

Communication

Interpersonal skills

Presentation skills

Education

Masters Degree in Audiology

ASHA Certificate of Clinical Competence in Audiology (CCC-A)

Job description

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About The Company

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.

Full-Time

Remote

Kansas City or St. Louis, MO

About The Company

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.

Our Mission: Delivering leading-edge technology to restore hearing and empower connection.

About The Role

As a Regional Account Specialist, you'll play a vital role in empowering our Account Managers as they partner with audiologists, surgeons, and key decision-makers to bring MED-EL’s life-changing hearing technology to those who need it most. This dynamic position blends hands-on customer engagement with behind-the-scenes operational support—and includes the opportunity to travel up to 75% of the time as part of a passionate, mission-driven team.

Primary Responsibilities

• Achieve sales goals and maintain budgetary allowances within assigned accounts through constant collaboration with teammates throughout the entirety of the sales cycle.
• Serve as regional expert and main point of contact for ADHEAR.
• Execute sales and training strategies within assigned accounts.
• Support operating room staff for standard cases within assigned accounts.
• Support clinical staff for standard cases within assigned accounts.
• Support Account Managers in remaining up to date with internal processes and reporting for handling customer suggestions, requests, and feedback.
• Support Account Managers in customer outreach for MED-EL trainings and workshops.
• Partner with Account Managers to ensure customers have requested materials, equipment, and resources.
• Maintain necessary vendor relationship credentials.
• Remain current on‐ and abide by‐ relevant state laws and center‐specific vendor relationship policies with Health Care Providers.
• Participate in huddle calls with Account Managers, Region, and internal team members.
• Collaborate regularly with internal teammates (Finance, Customer Service, Insurance Support, Marketing, Education, etc.).
• Attend national conferences and meetings as requested.
• Support regional and organizational projects.
• Stay up to date on training and educational requirements, expense reports, and other important processes/initiatives.
• Other duties as assigned.
  
  
  

Position Qualifications

• Masters Degree or greater in Audiology or equivalent
• ASHA Certificate of Clinical Competence in Audiology (CCC-A) - preferred
• 1-3 years of relevant work experience
• Demonstrate knowledge of the causes and types of hearing loss, audiologic and otologic evaluation techniques and general treatment options.
• Demonstrate competency in the anatomy, etiology of disease, indications and contraindications for cochlear implant and bone conduction device candidacy.
• Possess highly effective presentation skills in formal and informal settings.
• Demonstrate competency in operating MED‐EL equipment and software for performing all clinical tasks.
• Demonstrate strong communication and interpersonal skills to maintain close and collaborative communication with field and corporate teams
• Possess strong written and oral communications skills
• Demonstrate IT (computer, internet, smart phone, etc.) literacy required to function professionally and competently.
• Embody MED-EL’s core values of being a team player, valued partner, performance driven, and innovative.
• Exhibit courteous and professional behavior during interactions with consumer and professional members or the public‐at‐large while representing MED‐EL Corporation.
  
  
  

What We Offer

We know that benefits are important to you, and we offer a robust benefits package including:

• Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service.
• 401k Match
• Health Savings Account
• Short term and long-term disability paid by the company.
• Company paid life insurance with an option to purchase additional coverage.
• FSA Dependent Care
• Pet Insurance
• Critical Illness
• Accident Insurance
• PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
• Employee Assistance Program
  
  
  

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Equipment Manufacturing

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