Client Support Specialist

Signarama Silver Spring; Clinton Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus based on performance

Professional Development Opportunities

Dynamic and Supportive Work Experience

Job summary

Signarama is seeking a Client Support Specialist to be the first point of contact for customers, helping bring their signage visions to life and supporting internal marketing efforts.

Responsibilities include customer engagement, marketing execution, sales support, and maintaining relationships with vendors and production teams while ensuring smooth operations and a professional store presence.

Qualifications

• Experience in customer service and relationship management.
• Excellent communication and writing skills in English (spelling/grammar).
• Understanding of basic sales and telemarketing principles.

Responsibilities

• Respond to customer inquiries in person and by phone with accurate estimates and guidance through the order process.
• Implement store marketing strategies and engage in telemarketing for new business opportunities.
• Process work orders accurately, secure down payments, and finalize payments after project completion.
• Maintain strong relationships with vendors for sourcing and coordination with production teams.
• Support store operations, handle admin tasks, and maintain a clean, professional storefront.

Skills

Customer service

Relationship management

Communication skills

English language proficiency

Tools

Windows Office

POS systems

Job description

Benefits

• Bonus based on performance

Join Our Team as a Client Support Specialist at Signarama!

Are you passionate about delivering top-notch customer service and skilled at understanding client needs? As a Client Support Specialist at Signarama, you will be the first point of contact for our customers, helping them bring their signage visions to life while supporting our internal marketing efforts.

Our most successful Inside Sales Support Specialists are highly organized, customer-focused individuals with strong skills in communication and relationship management. If you excel at both understanding client needs and implementing effective marketing strategies, and strive to deliver a seamless and satisfying customer experience, this is a great fit for you!

Key Responsibilities

• Customer Engagement: Respond promptly to customer inquiries in person and over the phone, provide expert recommendations and accurate estimates, and guide them through the order process.
• Marketing Execution: Implement store marketing strategies, and engage in telemarketing to foster new business opportunities.
• Sales Support: Process work orders with precision, secure necessary down payments, and finalize payments upon project completion.
• Relationship Management: Maintain strong relationships with both vendors for sourcing and the production team to ensure clarity and quality in all orders.
• Operational Excellence: Assist in various store operations, ensure all administrative tasks like reporting and invoicing are handled efficiently, and maintain a clean and professional store appearance.

Professional Grown

• Gain valuable experience in customer relationship management and in-house marketing in a globally recognized brand.

What We Offer

• Professional Development Opportunities
• Dynamic and Supportive Work Environment

Qualifications

• Strong proficiency in computer operations, including Windows Office and POS systems.
• Excellent command of the English language with strong spelling, grammar, and proofreading skills.
• Understanding of basic sales and telemarketing principles.
• Exceptional communication and customer service skills.

Compensation: $14.00 per hour

At Signarama, the world’s leading sign and graphics franchise, we offer you an unparalleled opportunity to develop and enhance your career within the industry. Recognized globally, we have nearly 900 locations across over 60 countries, offering limitless opportunities for professional growth.

Whether you're passionate about sales, have a flair for design, excel in production, or are skilled in installation or administration, Signarama has a place for you. Our expansive network provides an exceptional environment where your skills can flourish and where you can make a significant impact.

Working at Signarama means joining a family of professionals who are dedicated to innovation and quality. We take pride in our collaborative culture where creativity and efficiency are rewarded. We are on the lookout for individuals who are eager to drive their careers forward and make their mark in the signage industry.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Signarama Corporate.