Customer Account Specialist

Heritage Petroleum, LLC; Evansville (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading fuel management company in Evansville, IN, is searching for a Customer Account Specialist. This full-time on-site role involves overseeing customer accounts, addressing inquiries, and ensuring client satisfaction. Key responsibilities include maintaining communication with customers to resolve issues, analyzing their needs, and collaborating with teams to provide effective solutions. Ideal candidates have strong customer service and analytical skills, a proactive attitude, and preferably a degree in Business Administration or Marketing. Experience in the fuel industry is a plus.

Qualifications

• Strong customer service skills, dedicated to exceeding customer needs.
• Proven analytical skills for assessing customer requirements.
• Excellent verbal and written communication abilities.

Responsibilities

• Oversee customer accounts to ensure satisfaction.
• Handle customer inquiries and provide support.
• Collaborate with internal teams for exemplary service.

Skills

Customer service skills

Analytical skills

Communication skills

Problem-solving abilities

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM software

Job description

Heritage Petroleum, LLC, headquartered in Evansville, Indiana, is a trusted provider specializing in the sale and distribution of wholesale fuels and premium lubricants from brands like Shell, Phillips 66, and Citgo. With a skilled team, Heritage supports various commercial, industrial, trucking, and agricultural sectors. The company places emphasis on creating tailored fuel management programs to meet customers' financial goals, including fixed price contracts. Guided by a commitment to forming professional, long‑lasting partnerships, Heritage focuses on providing exceptional integrated fuel management solutions, products, and services.

Role Description

This is a full‑time, on‑site role based in Evansville, IN, for a Customer Account Specialist. The role will entail overseeing customer accounts, ensuring satisfaction, and addressing inquiries and support requests. Day‑to‑day responsibilities include handling customer issues, maintaining professional communication, analyzing customer needs, and delivering efficient solutions. The Customer Account Specialist will collaborate with internal teams to maintain exemplary customer service and foster strong client relationships.

Qualifications

• Strong customer service, support, and satisfaction skills, with a passion for meeting and exceeding customer needs.
• Proven analytical skills to assess customer requirements and develop innovative solutions.
• Excellent verbal and written communication skills to interact effectively with customers and team members.
• A proactive attitude and demonstrated problem‑solving abilities to handle customer issues efficiently.
• Experience in the fuel, lubricants, or related industries is a plus.
• Proficiency in using CRM software and other customer management systems is beneficial.
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.