Key Accounts Specialist

Senergy Petroleum Llc; Gilbert (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Senergy Petroleum LLC is seeking a Key Accounts Specialist to strengthen relationships with existing customers in the cardlock, lubricant, and wholesale sectors. You will drive retention, respond to inquiries, and process quotes and orders to support revenue growth.

Responsibilities include generating tailored proposals, upselling Senergy products, and communicating promotions and industry insights. The role requires strong communication, organization, and the ability to work independently or in

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills and ability to multitask.
• Self-motivated with the ability to work independently or in a team.

Responsibilities

• Initiate phone calls and emails to interact with customers regularly.
• Foster relationships with existing customers to boost retention.
• Promote additional Senergy Petroleum products to increase wallet share.
• Handle quotes, orders, and proposals; ensure accurate information.
• Coordinate with internal teams to fulfill orders and communicate updates.
• Create compelling proposals aligned with customer needs and value proposition.
• Proactively share product updates, promotions, and industry insights.

Skills

Interpersonal communication

Organizational skills

Multitasking

Self-motivated

Teamwork

Independent work

Education

High school diploma or equivalent

Bachelor's degree in business or related field

Tools

Microsoft Office Suite

CRM software

Job description

Job SummaryThe Key Accounts Specialist is responsible for driving customer retention and increasing our market share within the cardlock, lubricant, and wholesale divisions of Senergy Petroleum. A primary focus of this role involves regular customer interaction through telephone calls and email communication, with the objective of promoting additional Senergy Petroleum products. The specialist will actively engage in various customer interfacing activities, such as providing quotes, processing orders, generating proposals, and effectively communicating relevant information to customers.Duties and ResponsibilitiesEssentialCustomer InteractionInitiate telephone calls and engage in email communication to interact with customers on a regular basis.Foster strong relationships with existing customers to enhance customer retention and loyalty.Actively promote additional Senergy Petroleum products to maximize the share of wallet.Request for Quotes and Order PlacementRespond promptly and accurately to customer inquiries regarding product quotes.Process customer orders efficiently and accurately, ensuring that accurate information is obtained and recorded.Collaborate with internal teams to ensure smooth order fulfillment and delivery.Proposal GenerationCreate compelling proposals tailored to meet customer needs and enhance sales opportunities.Collaborate with sales and marketing teams to ensure accurate representation of Senergy Petroleum's value proposition and product benefits in proposals.Proactive CommunicationProactively communicate relevant information to customers, such as product updates, promotions, and industry insights.Identify opportunities to upsell or cross-sell additional Senergy Petroleum products to existing customers.Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues or concerns.AdditionalNoneSupervision of OthersNoneWork EnvironmentTypically work is performed in an office setting.Physical DemandsAble to sit and stand for extended periods of time.Able to move about office setting to complete responsibilities.Able to move freely around work and customer sites.Able to climb stairs and ladders, kneel, bend, and stoop.Frequent use of phone, computer, and office equipment.Able to lift up to 25 lbs.TravelNegligibleKnowledge, Skills, and AbilitiesRequiredHigh school diploma or equivalent.Excellent interpersonal and communication skills, both written and verbal.Strong organizational skills and the ability to multitask effectively.Proficient in Microsoft Office suite and CRM software.Demonstrated ability to build and maintain strong relationships with customers.Self-motivated and able to work both independently and as part of a team.PreferredBachelor's degree in business or related field is preferred.One (1) year managing customer relationships either consumer or B2BExperience in customer service, transportation, lubricants, fuel, or a related industryOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.