Customer Account Specialist

Mayville Engineering Company, Inc.; Defiance (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Mayville Engineering Company, Inc. is seeking a customer service/order entry professional in Defiance, Ohio. Responsibilities include processing sales orders, reviewing pricing, and addressing customer inquiries with timely responses.

The role requires solid communication, ERP knowledge, problem solving, and strong attention to detail. Collaboration with Sales, Production Control, Shipping, and Materials is essential to meet customer needs.

Qualifications

• Excellent verbal and written communication skills.
• Knowledge of ERP systems and processes.
• Strong problem solving and data analysis abilities.
• High attention to detail in daily tasks.
• Good organizational skills and time management.

Responsibilities

• Enter and process sales orders accurately and timely.
• Review pricing on orders for quotes and pricing policies.
• Address, resolve, and respond to customer inquiries and complaints promptly.
• Coordinate with Sales, Production Control, Shipping, and Materials to meet customer needs.
• Escalate issues to appropriate resources when needed.
• Identify issues early and suggest practical solutions.
• Contribute to continuous improvement initiatives in the function.
• Complete other duties as assigned.

Skills

Communication skills

ERP systems

Problem solving

Attention to detail

Org & time management

Education

High school diploma or GED

Tools

ERP software

Job description

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within function.
• Completes other duties as assigned.

Job Skills Requirements

• Solid communication skills (verbal and written) and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem solving and data analysis skills.
• Strong attention to detail.
• Good organizational and time management skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Prior customer service experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.