Customer Service Representative

Doka USA

Lehi (UT)

On-site

USD 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits including medical, dental, and vision

401k retirement plan

Paid time off

Job summary

Join a leading company in formwork solutions as a Customer Service Representative in Lehi, Utah. You will be responsible for managing customer accounts, overseeing inventory, and ensuring efficient operations. Doka USA offers competitive compensation, comprehensive benefits, and a supportive work environment. This is a chance to contribute to significant construction projects while working within a collaborative team.

Qualifications

2-5 years of experience in administration, operations, or logistics preferred.
Experience in inventory control and procurement planning preferred.
Ability to learn new computer systems.

Responsibilities

Manage customer accounts and order processes including order entry and inquiries.
Oversee inventory and logistics ensuring accurate levels are maintained.
Handle high volumes of calls and ensure timely resolution of customer issues.

Skills

Excellent communication skills

Strong analytical skills

Organized team player

Education

Bachelor’s Degree in Business or Logistics

High school diploma

Tools

Microsoft Office

Advanced Excel

Job description

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Doka USA is proud to be Certified by Great Place to Work! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Job Description

The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.

Responsibilities:

Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
Support additional logistics and operations tasks as needed to ensure efficient regional operations.

Other Responsibilities/Peripheral Functions

Perform other duties/projects as assigned, including participating in company committees/teams.
Ensure safe working practices and a safe working environment.
Comply with all corporate policies and business practices.
Actively participate in facility/equipment management meetings as required.

Qualifications

High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
2-5 years of recent experience in administration, operations, or logistics preferred.
Experience in inventory control and procurement planning preferred.
Excellent communication skills, including command of English (speaking, reading, writing).
Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.
Proficient in Microsoft Office applications, with advanced Excel skills required.
Excellent report writing and presentation skills.
Ability to learn new computer systems, products, concepts, and techniques.
Organized team player able to work independently in a results-driven, fast-paced environment.

Additional Information

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd.

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.

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