Customer Account Services Manager — Hybrid & Bilingual EN/ES

Epson America Inc.; Plainfield (IN); Híbrido; USD 91 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision coverage

Paid time off

401K with company match

Educational reimbursement

Resumo da oferta

Epson America Inc. in Plainfield, Indiana, is seeking a Manager, Customer Account Services to lead order fulfillment, improve processes, and partner with sales and logistics teams. The role emphasizes customer advocacy, team development, and adaptable leadership in a dynamic environment.

You will manage a bilingual team, drive customer satisfaction, and collaborate across departments, with quarterly travel to Mexico and California as needed. The position supports a hybrid schedule.

Qualificações

• 8–12 years of advanced-level specialist experience.
• Bachelor’s degree (B.A. or B.S.) or equivalent experience.
• Bilingual: English AND Spanish.
• SAP experience, including user representation or system champion involvement.
• Demonstrated people leadership experience with coaching and development.
• Collaborative and empathetic leadership approach during change.
• Customer-focused mindset with ability to advocate for customers.
• Willingness to travel quarterly to Mexico and California and other locations.

Responsabilidades

• Oversee the order fulfillment process from entry through delivery to ensure accurate, timely satisfaction.
• Monitor and evaluate customer compliance; identify deficiencies and opportunities for improvement.
• Resolve escalated customer issues and advocate for customers across the organization.
• Develop and maintain KPIs to monitor and improve operational performance.
• Build and maintain strong relationships with Sales Operations, customers, and internal teams.
• Lead coordination with Branded Sales Team and act as a sales-focused extension of the team.
• Operate within budget and contribute to annual operating plans and standards.

Conhecimentos

Leadership

Bilingual (English & Spanish)

Relationship-building

Change management

Travel readiness

Formação académica

Bachelor’s degree (B.A. or B.S.) or equivalent

Ferramentas

SAP

Descrição da oferta de emprego

Epson America Inc. in Plainfield, Indiana, is seeking a Manager, Customer Account Services to lead order fulfillment, improve processes, and partner with sales and logistics teams. The role emphasizes customer advocacy, team development, and adaptable leadership in a dynamic environment.

You will manage a bilingual team, drive customer satisfaction, and collaborate across departments, with quarterly travel to Mexico and California as needed. The position supports a hybrid schedule.