Product Manager: CX & Subscriber Lifecycle (Hybrid)

Epson America Inc; Los Alamitos (CA); Hybrid; USD 137,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401K plan with company matching

Educational reimbursement

Employee discounts

Job summary

Epson America, Inc. is seeking a Product Manager, CX & customer Lifecycle to guide the strategy and execution of Epson's direct-to-consumer subscription program throughout the customer lifecycle.

The role covers onboarding, subscriber success, retention, and service processes, with cloud telemetry and data-driven improvement initiatives. Based at Epson America's Los Alamitos, CA headquarters with a potential hybrid schedule, you will collaborate across Service, IT, Finance, Product, Analytics,

Qualifications

• Senior-level experience in product, program, or CX roles.
• Proven ability to manage customer lifecycle programs.
• Experience with subscription-based services and cross-functional teams.

Responsibilities

• Develop lifecycle strategies for onboarding, retention, and win-back.
• Lead cross-functional program management across multiple departments.
• Analyze telemetry and usage data to drive improvements.
• Collaborate with Analytics to evaluate lifecycle trends.

Skills

Customer lifecycle

Program management

Analytics

Communication

Cross-functional

Education

Bachelor's degree or equivalent

Tools

CRM systems

Data analytics tools

Job description

Epson America, Inc. is seeking a Product Manager, CX & customer Lifecycle to guide the strategy and execution of Epson's direct-to-consumer subscription program throughout the customer lifecycle.

The role covers onboarding, subscriber success, retention, and service processes, with cloud telemetry and data-driven improvement initiatives. Based at Epson America's Los Alamitos, CA headquarters with a potential hybrid schedule, you will collaborate across Service, IT, Finance, Product, Analytics,